Contact Center Team Manager

2 weeks ago

Cape Town, Western Cape, South Africa Gener8 Full time

Job description
Clik N save an insurance marketing compant providing services and products to the top 5 insurers in South Africa. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with Outbound Team Leader experience then please read further.


The function of the Team leader at Clik N Save is to develop and nurture the potential of our consultants and in so doing achieve and exceed our business targets.

The Team leader is responsible for training and growing an Outbound leads generation team and follow best practice.
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Role Overview_


To nurture and grow team of leads generation agents within the call centre space by training, nurturing and motivating a team to achieve the daily and monthly production targets; and provide accurate daily and monthly reporting on individual and team performance.

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Required skills_

  • Motivation of the team and supervision;
  • Excellent Team Management skills;
  • Training and upskilling the team;
  • Growing the consultants;
  • Creating a sustainable team dynamic and culture;
  • Excellent coaching skills;

Experience

  • Must have minimum 12 months Team Leading experience preferably in an outbound Call Centre;
  • Excellent communication skills;
  • Competent at Excel;
  • Exceptional people skills;
  • High energy and a great motivator of people;
  • Ability to react to a situation and provide appropriate and sustainable solutions;
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Responsibilities and Work Outputs_

  • Train a team of outbound consultants on scripting and excellent call etiquette;
  • Identify and train the appropriate 2IC's;
  • Monitor and ensure performance of leads generation agents;
  • Monitor and ensure performance of leads Generation Team;
  • Coaching of leads generation agents and ensuring the Team meets the quality standards;
  • Enforcement of team discipline;
  • Monitor and update the relevant production, performance and quality statistics;
  • Ensure that the call dispositions are updated correctly;
  • Ensure adherence to the companies rules, policies and procedures;
  • Ensure that the core values of the company are adhered to;

Summary:

This is a full-time job within a growing organization with high growth potential. So if you have a proven track record and have what it takes please apply.

Job Types:
Full-time, Permanent

Salary:
R8 000,00 - R25 000,00 per month

Language:

  • English (required)

Ability to Commute:

  • Cape Town, Western Cape (required)
Application Deadline: 2024/02/23

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