![Cafe Javas Uganda](https://media.trabajo.org/img/noimg.jpg)
Call Center Manager
2 weeks ago
Looking for a Talented Call Center Manager in Kampala, Uganda/Nairobi Kenya
MUST HAVE:
Minimum of 3 years experience as Call Center Manager preferably in the Food Delivery Sector
Are you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting opportunity in the vibrant city of Kampala, Uganda
Look no further Our renowned international Restaurant Chain, Cafe Javas is seeking a skilled individual to join our team as a Call Centre Manager.
Position:
Call Center Manager
Location:
Kampala, Uganda/Nairobi, Kenya
Responsibilities:
- Oversee and manage the daytoday operations of our call center, ensuring smooth and efficient processes.
- Coach, train, and develop an exceptional team of customer service representatives, guiding them to deliver outstanding customer experiences.
- Monitor call center performance, productivity, and quality standards to achieve set targets and KPIs.
- Handle escalated customer inquiries or complaints promptly and effectively, ensuring customer satisfaction and loyalty.
- Collaborate with other departments to identify areas of improvement and implement strategic solutions.
- Analyze call center metrics to generate performance reports and insights for management review.
Requirements:
- Minimum of 35 years of experience in managing a call center or customer service team.
- Strong leadership and people management skills, with an ability to motivate and inspire a team.
- Excellent problemsolving abilities and a customercentric mindset.
- Exceptional communication skills in English, both written and verbal.
- Proficiency in call center software and CRM systems.
Salary:
- $2000 - $3000 CTC
Join our team and be a part of our exciting journey as we continue to expand in Kampala, Uganda/Nairobi Kenya
Job Type:
Contract
Contract length: 6-12 months
Application Deadline: 2023/08/31
Job Type:
Contract
Contract length: 6 months
Salary:
R30, R50,000.00 per month
Experience:
Call Center Manager: 3 years (required)
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