Installation Support Agent

2 weeks ago


Randburg, Gauteng, South Africa Tracker South Africa Full time

Listing reference:
track_001017

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Customer Service
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:


Job description:

  • RF Commissioning queries and marking of vaxes.
  • Establishing, building, and maintaining relationships with our various partners.
  • Contract administration, feedback and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Liaising with other departments/regions/staff within Tracker regarding installations.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up and updating of Installation Reports.
  • Liaising with technicians regarding installations.
  • Checking/Maintaining high Quality of capturing.
  • Taking ownership of all queries received.

Minimum requirements:

  • Matric / Grade 1 1 year customer Service/administration experience.
  • Previously worked with Microsoft Office Packages (Word, Excel etc.)
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Ability to work under pressure.
  • Excellent time management.
  • High levels of selfdiscipline.
  • Be able to work independently.
  • Good knowledge of Tracker Systems.
  • Ability to build rapport with internal and external customers.

Benefits

  • Medical Aid
  • Provident Fund


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