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Installation Support Agent
2 weeks ago
Listing reference:
track_001017
Listing status:
Online
Position summary:
Industry:
IT & Internet
Job category:Customer Service
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:
Job description:
- RF Commissioning queries and marking of vaxes.
- Establishing, building, and maintaining relationships with our various partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Liaising with other departments/regions/staff within Tracker regarding installations.
- Meet/exceed targets.
- Data capturing.
- Follow up and updating of Installation Reports.
- Liaising with technicians regarding installations.
- Checking/Maintaining high Quality of capturing.
- Taking ownership of all queries received.
Minimum requirements:
- Matric / Grade 1 1 year customer Service/administration experience.
- Previously worked with Microsoft Office Packages (Word, Excel etc.)
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Ability to work under pressure.
- Excellent time management.
- High levels of selfdiscipline.
- Be able to work independently.
- Good knowledge of Tracker Systems.
- Ability to build rapport with internal and external customers.
Benefits
- Medical Aid
- Provident Fund
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