Support Agent

The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

Listing reference: track_001166Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt...

INBOUND RESOLUTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience...

Inherent requirements: Matric (essential) Proven experience in providing technical support in an ITfocused environment. Demonstrated knowledge of software troubleshooting methodologies. Proficiency in using Help Desk software and remote support tools. Excellent verbal and written communication skills Strong problemsolving and analytical skills to identify...

2years Ensure customer satisfaction and always provide professional customer support. Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. Monthly Consumable Deliveries / Suspensions Acknowledging and resolving customer complaints on servicerelated issues,...

Call Centre Agent Support customer calls with their inquiries, specifically with bookings Update customer information in the system as required. Remain calm and focused on meeting customers' needs in confrontational situationsRequired Qualifications: Excellent oral and written communication skills Excellent decision making and multitasking skills Attention...

JOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...

JOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...

About UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

Listing reference: track_001017Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: RF Commissioning queries and marking of vaxes. Establishing, building, and maintaining relationships with our various partners....

Listing reference: track_001240Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:Telecommunication and Mobile SystemsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description:Key roles and responsibilities: Successfully conduct testing and commissioning of all New installed...

Key Performance Area:Attend to the capturing and administration of all new and existing entries relating to the Letting System;Perform credit checks;Ensure documents are completed in full and uploaded to the PayProp system;Reconcile payment daily;Follow-up pending direct deposits;Follow-up failed beneficiary payments;Inform Franchisees of any tenants in...

Listing reference: track_001021Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Supervisor in the Customer Experience ( Product Support) Department at Tracker Head office,...

Listing reference: track_001216Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in...

Listing reference: track_001178Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head...

Listing reference: track_001218Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:NoIntroduction:Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be...

Listing reference: track_001174Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:NoIntroduction:Job description: Marketing of Tracker to both existing and prospective clients. Establishing, building and maintaining relationships with...

Contact Centre Team CoachBased in RandburgFixed term contractThe role of the Team Coach is to lead an inbound customer services team, ensuring quality service delivery aligned with Altron People Solutions' objectives. The Team Coach collaborates with all Contact Centre teams to consistently enhance the Customer Experience.Main Responsibilities:Lead and...

Closing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...

 The Real-Time AnalystSummary of Dutie_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.KEY RESPONSIBILITIES: 110% floor work Ensuring all...