Agent: Installation Support Scheduling

2 weeks ago


Randburg, Gauteng, South Africa Tracker South Africa Full time

Listing reference:
track_001174

Listing status:
Online

Position summary:

Industry:
IT & Internet
Job category:Customer Service
Location:Randburg
Contract:Fixed Term Contract
Remuneration:Market Related
EE position:No
Introduction:

Job description:

  • Marketing of Tracker to both existing and prospective clients.
  • Establishing, building and maintaining relationships with our various partners.
  • Contract administration, feedback and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up leads/queries.
  • Scheduling fitments of Tracker units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking/Maintaining high Quality of schedules.
  • Monitoring effective utilization of Tracker technicians.
  • Outsourcing of work to Fitment centres.
  • Maintain local and regional Scheduling Relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA's

Minimum requirements:

  • Matric with at least 1 year Contact Centre experience.
  • Bilingual (English and Afrikaans) advantageous.
  • Computer literacy.
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.


Excellent time management
  • Work with time controls.
  • High levels of selfdiscipline.
  • Be able to work independently.


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