Installation Support Administrator

2 weeks ago


Randburg, Gauteng, South Africa Tracker South Africa Full time

Position summary:

Industry:

IT & Internet
Job category:Administration
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
About our company:


Introduction:

Job description:

  • Establishing, building, and maintaining relationships with our various partners.
  • Complete administrative tasks, feedback, and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up regarding Service Request that have been generated.
  • To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
  • Returned Service Requests reallocated as requested.
  • Distribution of Service Requests.
  • Weekly follow up of Service Request on the Fitment Centre CRM Site.
  • Sending weekly Service Request stats to the relevant regional manager.
  • Managing the daily performance of the RPA-BOT.
  • Manual intervention where needed when the RPA-BOT is down.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA's.

Minimum requirements:

Qualifications, Skills and Experience

  • Matric with at least 1 year Contact Centre experience.
  • Bilingual (English and Afrikaans) advantageous.
  • Computer literacy.
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.


Excellent time management
  • Work with time controls.
  • High levels of selfdiscipline.
  • Be able to work independently.

Benefits

  • Medical Aid
  • Provident Fund


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