Installation Support Agent

2 weeks ago


Randburg, Gauteng, South Africa Tracker South Africa Full time

Listing reference:
track_001240

Listing status:
Online

Position summary:

Industry:

Telecommunication Services
Job category:Telecommunication and Mobile Systems
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:


Job description:

Key roles and responsibilities:

  • Successfully conduct testing and commissioning of all New installed GPS/GSM based products, as per the standard operating procedures (SOPs).
  • Successfully conduct testing and closing of all Service Requests for GPS/GSM based products, as per SOPs.
  • Continuously liaise with technicians regarding outstanding Installation Reports that require updating on the various systems.
  • Conduct accurate configuring and sending of settings of all accessory tests for GPS/GSM based products.
  • Issuing of accurate test reference numbers to all technicians for successful tests.
  • Develop and maintain relationships with internal stakeholders to deliver Commissioning services in accordance with the expectations of the organization.
  • Providing great customer service and experience to both existing and prospective technicians, clients, and stakeholders.
  • Continuously drive quality through accurate capturing of testing notes against defined quality standards.
  • Maintain approved service level agreements (SLAs) and take corrective measures to ensure optimization of the AB (abandonment) rate, as per agreed strategic objectives and targets.
  • Ensure accurate capturing of all vehicle data on the various systems (CRM, CDS, TMS and IFS etc.) in line with SOPs.
  • Ensure the consistent delivery of excellent Customer Service, striving towards a customer centric culture in line with strategic objectives.
  • Ensure that the approved quality assurance rate is actioned and maintained as per agreed strategic objectives and targets in terms of compliance.
  • Conduct all relevant tasks and duties to ensure the achievement and maintenance of the approved SLA on all mailboxes
  • GSM Testing Queries, RF Commissioning, Installation Reports, SR Offline etc.
  • Conduct all agreed evaluations and reporting to provide daily statistical feedback required for performance improvement.

Minimum requirements:

  • NQF level 4 with a minimum of five years working experience.
  • Typing (35 wpm with 95 % accuracy).
  • Technical background will be preferable.
  • Knowledge of GPS or GSM and RF systems will be advantageous.
  • Providing a customer information service.


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