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Business Performance Coordinator
2 weeks ago
The Business Performance Coordinator collates reporting information from teams, obtains audit evidence on development impact and summarises inputs into the divisional progress reports.
Key Responsibilities:
Co-ordination of Divisional Performance Reporting
- Collate programme progress reports from Project Portfolio Management System (PPMS), conduct quality
identified.
- Prepare draft divisional dashboard reports for discussion with Business Performance Specialist.
- Prepare and update business performance unit monthly audit evidence files in accordance with the deliverables in the operational plan.
- Collate programme and unit audit evidence on a monthly and quarterly basis working with Programme
- Prepare the Infrastructure Delivery Division (IDD) audit evidence on a quarterly basis and file accordingly.
- Follow up on tasks and commitments made to clients and other stakeholders by the unit, to ensure decisions
- Maintain and update the client task tracking report and prepare draft submissions for the IDD Executive
- Maintain the IDD Customer Database.
- Provide support in undertaking customer satisfaction surveys for the division.
- Provide support in tracking the implementation of customer improvement plans by all units.
- Set up and maintain an efficient filing system, database and information retrieval system in the unit.
- Liaise with the business performance team to ensure the document management system for the unit is in
- Support the timeous planning and execution of procurement administration and processes in compliance
- Faciliate the capturing of unit purchase requisitions and purchase orders as an originator for the unit and
- Update and maintain the IDD delegations database for SAP procurement.
- Attend to other administration requirements including travel arrangements, record keeping, and general
Measurements of Outputs
- Quality of presentations and programme reports
- Timeous collation of the audit evidence
- Customer satisfaction targets met
- Up to date filing systems for document retrieval
- Updated tracking reports
- Ability to coordinate and manage multiple functions
Expertise & Technical Competencies:
Minimum Requirements:
- A Bachelors degree in Economics, Project Management, Public Administration, Business Administration or
- A minimum of 5 years of experience in a project management environment.
- Indepth experience of working in infrastructure delivery related fields.
- Indepth experience and understanding of administration, planning and reporting.
TECHNICAL
Written communication
- Understands that different writing styles are required for different documents or audiences.
- Write effective correspondence, prepares questions and reports, statements of circumstance and briefing
- Reviews others' documents for clarity and impact.
- Has a solid mastery of writing principles such as grammar, sentence construction etc.
- Can reinforce key presentation points with examples.
- Is able to translate technical terminology into language understandable to the audience.
- Has insight into the audience's behavior and motivation and responds appropriately and professionally, adapting communication style as appropriate.
- Designs / customizes reports to meet user needs.
- Prepares complex or tailored reports, gathers information from a variety of sources, analyses and includes
- Keeps standard reports under review and proposes improvements to meet user needs.
- Thinks and plans in futureoriented terms.
- Develops annual business plans that consider longerterm activities, issues, problems or opportunities.
- Develops and establishes broad scale, longerterm objectives, goals or projects (e.g., affecting a
Planning and Organising
- Is relied on to help others plan and organise their workload.
- Uses effectively advance time management processes to deal with high workload and tight deadlines.
- Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient
- Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and replanning
- Has detailed knowledge of policy and procedure relating to a specific area of work.
- Is capable of implementing procedure, highlighting issues as appropriate.
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