Helpdesk Support Administrator

3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...

To be a knowledgeable, fast, and friendly resource for our customers. To ensure our software products are successfully used, and our technical support and training exceed customer expectations.Essential Duties and Responsibilities: Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy...

These jobs were popular with other job seekers Reference: JHB002475-TR-1We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer ServiceReceive calls from senior customer engineer/ help desk.Verify/ identify problems with help desk.Contact users to get clarity on problems and trouble shoot.Provide telephonic support to...

About Us:Tsebo Facilities Solution is looking for a Call Centre Agent:To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction.To ensure service delivery is aligned to the output specifications pertained in the PPP AgreementStandby support...

About Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...

**Requirements**:- Tertiary IT Studies / Certificates- +/- 2 years experience, Telephonic and remote Helpdesk support (Hardware and software)

IT Support Helpdesk Level - RMM SpecialistOne of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level - RMM SpecialistKey Requirements: (Min 1 year Experience) Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM: Experience in handling basic...

Provide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

IT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...

To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

Jnr LAN/IT Support Administrator (JB4386)View all jobs Jnr LAN/IT Support Administrator (JB4386) Boksburg, Johannesburg, Gauteng · Information Technology Jnr LAN/IT Support Administrator (JB4386)Boksburg Market Related Education Requirements: Grade 12 Diploma or Certificate in IT Certifications Required: CompTIA A+ CompTIA Network+ CompTIA Security+...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...

Jnr LAN/IT Support Administrator (JB4386)BoksburgMarket RelatedEducation Requirements:Grade 12Diploma or Certificate in ITCertifications Required:CompTIA A+CompTIA Network+CompTIA Security+Experience Requirements:Minimum 2-3 years of experience in ITPrimary Purpose of the Job:Installing, maintaining, repairing, and upgrading network and computer systems....

Job PurposeResponsible to provide customer support to clients in an efficient and accurate manner. You are considered as the company's central administrator and you will solve clients' problems and provide support to all clients and relevant departments. The goal is to make sure that clients information captured on our systems corresponds with what's on...

Job Number 68929Job Type PermanentJob Title IT Administrator : Systemes / LinuxComputer Skills Linux Administration,Oracle,Ms Office,+SAN,VeeamIndustry ManufactureCity JohannesburgProvince GautengJob Purpose Support the Linux (Oracle) + SAN, Backup (Veeam) and Website Environments for the organization.Backup and Storage (Veeam BUR, Dell EMC, HP and Exagrid)...

SUMMARY To provide helpdesk support to customers, assisting them with hardware and software via phone and e-mail. Visit customers to assist with technical issues. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.To provide technical support; Answering support queries via phone, email and Ticket systemTaking clients...

IT Administrator - Linux Information TechnologyJohannesburg North-GautengAre you an experienced Linux Administrator looking for an opportunity to advance your career?Our client, one of the leading companies in the Pharmaceutical industry, is looking for an IT Administrator who will ensure meeting end-user needs which are associated with supporting the Linux...

Role: IT Network support for servers and desktops and connectivity. Ordering of computer supplies from suppliers Reporting to customers and staff on issues and resolutions Responsibilities: Look after the company IT Network. Trouble shooting systems to diagnose issues and get them resolved. Ordering Computer suppliers and ensuring that backup hardware is...