Support Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Pillango Placements Full time

Join Our Team as a Web Application Support Specialist at XYZ Company

  • Support users telephonically (Web Application Support)
  • User contact and communication (telephonic and digital)
  • Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).

Level 1 Support Responsibilities:

  • Response to tickets and helpdesk queries logged
  • Development of SQL queries and troubleshooting reported bugs
  • Cross Functional issue resolving with the Development Team
  • Documentation creation
  • Creating accurate bug reports

Essential Database Querying Skills

The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Required Skills and Behavioral Competencies:

  • Advanced TSQL querying is essential
  • SQL Reporting services
  • Basic knowledge of web applications
  • Experience in a support environment
  • Fluent in English (written and verbal)
  • Good Communication and Conflict Resolution Skills

NOTE:
We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.

SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range potentially suitable candidates to the advertised position. This doesnt automatically mean that a successful candidate can claim an offer for the maximum advertised salary. It is the prerogative of the future employer to offer a candidate a market-related remuneration package in line with the candidates qualifications, skills, and level of experience


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