Customer Support Agent

2 weeks ago

Cape Town, Western Cape, South Africa Yuppiechef Online (Pty) Ltd Full time

Who we are
Yuppiechef is South Africa's premier kitchen and homeware store.

We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful.

Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support to each and every Yuppiechef customer

If you are an experienced agent who brings passion, efficiency and a never-say-die attitude, we want you on our team

We are looking for someone who:

  • is passionate about ensuring a customer's experience is consistently satisfying
- understands that excellent customer support is an advantage in a highly competitive market
- can collaborate across multiple teams
- is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
- can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
- promotes loyalty by encouraging customers to return
- is consistent and assertive across all interactions putting customers at ease
- has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
- remains calm under pressure
- is proactive in finding solutions for customer queries and team processes
- is adaptable and embraces change as continuous improvement and agility in our offering
- is feedback-oriented and proactive in driving growth
- can effectively self-manage their time and priorities
- is process-oriented and understands that accurate process results in happy customers
- is upbeat and brings a positive energy to the team
- has a good general knowledge of cooking, food, kitchen equipment and entertaining

Daily Responsibilities:

  • Working in a collaborative manner across various teams within the business
  • Ensuring customer orders are fulfilled as quickly as possible
  • Follow system and operational processes
  • Report on daily concerns and trends
  • Collaborating with our Store teams daily to support a strong Omnichannel offering

Key Skills Required:

  • Confidence in a customer facing role
  • Experience with multiple communication methods and excellent communication skills
  • Excellent multitasking skills
  • Strong IT skills and a high level of comfort working on various software packages
  • Exceptional listening, analysis, written and verbal skills
  • 1+ years experience in a customer support environment
  • Additional customer facing experience in hospitality or retail is advantageous

Environment, Equipment, Pay and Benefits
- _Equipment you'll use: _

  • A Macbook
  • Various online packages, reporting tools and internal databases
  • Environment:
  • Fullyequipped, a communal kitchen where you can use the tools we sell
  • A fullystocked coffee station where you can hone your barista skills
  • Parking available
- _Pay and Benefits: _

We pay competitive, market-related salaries based on skills and experience, your salary is based on a "Total Cost To Company" model and includes:

  • Medical Aid (Discovery) contributions
  • Group Life Cover
  • Retirement Annuity
  • 17 Days Paid Annual Leave increasing to 20 days with length of service.


If you're prompt, if you're answering questions with the right product knowledge and if you're doing it with a tone that backs up our brand, then you would be providing the type of customer support we are looking for.

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced English-speaking Customer Support Agent, who is dedicated and customer-focused individuals to join our team.DESCRIPTION OF THE POSITIONThe main...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.As part of our development, we are looking to strengthen our Operations Department and are currently recruiting Customer Support French Agents, looking for new challenges within a dynamic and human focused company.DescriptionAs our Cape Town Contact Centre prepares...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa The Red Fox Full time

    The Company:The Red FoxRole Name: Customer Support AgentLocation: Cape TownHours of work: Monday to Friday 9:00am - 17:00pmRole summaryThe Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player...

  • French Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre AgentKey Responsibilities as the French Customer Support (Sportsbook) Agent in Cape Town:Offer advice to customers engaging in online sports betting. Respond to technical and/or accountrelated queries raised by customers. Conduct research using available resources, such as sports shows...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Careerbox CCI Full time

    Customer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will...

  • Super Agent Customer Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Passive House Full time

    Multi Skilled Support Agent.Are you passionate about driving customer success? Are you interested in learning about new technologies, problem solving and working with an exceptional team?Amalgamated Passive House is a growing BPO call centre based in Milnerton. We are seeking experienced staff for this role. We are in the telecommunications industry so...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Clickatell Full time

    We Are Innovators & Category CreatorsDo you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are...

  • German Speaking Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

  • Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...

  • Customer Experience Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Pargo Full time

    We're Hiring: Customer Experience AgentWe are seeking a sharp, creative Customer Experience Agent to join our team and ensure customers have an exceptional and pleasant experience. Join our fast-growing business that is changing the e-commerce delivery landscape in South Africa.The RoleAs a part of the Customer Experience team, you will be the primary point...

  • Portuguese Customer Success Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this...

  • Customer Technical Support

    2 weeks ago

    Cape Town, Western Cape, South Africa SA COMMERCIAL Full time

    English Technical Support AgentWe are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Raindrop Human Capital Full time

    Responsibilities include resolving customer queries, recommending solutions and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Bash Full time

    WHAT YOU'LL DOManaging customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)Able to adapt to customer expectations by reading their cues and framing assistance in the right way for themWork with third-party teams to resolve customer concerns within required SLA'sWork in...

  • Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Agent to join our team in Cape Town.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A degree in Computer Science or a related field At least two...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Altitude Facilities Management Full time

    Salary: R73.00 per hour (Probation: R64.00 per hour)State Date: Immediate (ideal but not a must)Location: On-site - 80 Strand street, Cape Town.Working Hours: Rotational morning and evening shifts between 7 am and 12 pm, Monday toSunday and public holidays.About us: YesPlay is an online betting operator, licensed by the Western Cape Gambling andRacing Board,...

  • Customer and Product Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Tender Business Solutions Full time

    UK Fintech seeking another Technical Customer Support Person.TenderPOS is an android POS solution and a Credit Card payments provider. We look after 100s of businesses in the UKWe are looking for Technical Customer Support agents.Please note this role involves a huge variety of tasks from simple data gathering and entry, to complex problem solving. If you...

  • Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Quality Connect Staffing Full time

    They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.Job Overview:As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have...

  • Customer Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa IntelliStaff Full time

    Location: Cape town, PlattekloofRequirements and skills:- Relevant tertiary qualification:- Experience in the private/Public utility electricity, water, and gas industry will be an advantage (3 to 5 years) ;:- Effective and clear written and verbal communication skills:- Valid Drivers license and own transport as the position may require occasional...

  • Customer Experience Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Pargo Full time

    Job DescriptionWe're looking for a talented Customer Experience Agent to join our team and ensure our customers have a consistently excellent experience. Join us for exciting opportunities in the e-commerce delivery landscape in South Africa.The RoleYou will be a crucial part of our Customer Experience team, being the primary point of contact for...