Customer Service Agent

1 week ago


Cape Town, Western Cape, South Africa Quality Connect Staffing Full time
They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.

Job Overview:

As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints.

The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.


Duties & Responsibilities Key Responsibilities:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Assisting customers with product information, pricing, and availability
  • Handling and resolving customer complaints and issues effectively and efficiently
  • Processing customer orders, refunds, and exchanges
  • Keeping accurate records of customer interactions and transactions
  • Collaborating with other departments to ensure customer needs are met
  • Providing feedback to management on customer trends and concerns Required Skills
Customer Service Desired Experience &

Qualification Qualifications:

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and ability to think on your feet
  • Ability to maintain a positive attitude and remain calm under pressure
  • Proficient in Microsoft Office and CRM software
  • Ability to work in a team environment and collaborate with colleaguesIf you are a customer service-oriented individual who is passionate about providing exceptional service and resolving customer issues, we encourage you to apply for our Customer Service Agent position.
Package & Remuneration R to R CTC

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