French Customer Support Agent

1 week ago


Cape Town, Western Cape, South Africa Language Recruiters Full time
Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent

Key Responsibilities as the
French Customer Support (Sportsbook) Agent in
Cape Town:

  • Offer advice to customers engaging in online sports betting.
  • Respond to technical and/or accountrelated queries raised by customers.
  • Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
  • Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
  • Escalate complex queries to the line manager.
  • Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
  • Accurately onboard new customers by opening betting accounts.
  • Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers' online accounts accordingly.
  • Process deposits to customers' online accounts.
Requirements for this
French Customer Support (Sportsbook) Agent role in
Cape Town:

-
Fluent in French (Native):

  • Matric (High School Diploma)
  • Minimum of 3 years' experience in call centers (essential)
  • Minimum of 2 years' experience in a sportsbook/casino environment (preferred)
  • Availability for shift work
  • Strong understanding of customer service principles and practices
  • Knowledge of the rules of a wide variety of sports
  • Understanding of odds and betting
  • Fully computer literate


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