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Customer Support Agent
3 months ago
WHAT YOU'LL DO
Managing customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)Able to adapt to customer expectations by reading their cues and framing assistance in the right way for themWork with third-party teams to resolve customer concerns within required SLA'sWork in collaboration with other customer support teams to ensure a consistent and high-quality level of support.Increase customer happiness and retention by meeting and exceeding customer support service levels.Consistent and assertive across all interactions putting customers at easeAdvocating to solve problems and find opportunities on behalf of the customerAchieve high-quality customer service by providing prompt, efficient, detailed and high-quality customer-oriented service.Delivering calm and smart decisions in high-pressure situations while paying attention to detailSupport your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.Navigation, product knowledge, company rules, credit and eCommerce policies and account informationTo actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeouslyTo maintain the integrity of The Foschini Group's image when dealing with customersProvide superior customer service across all communication channelsWHO YOU ARE:
This job is for you if you have:
Matric EssentialCall Centre diploma or equivalent (advantageous)2-3 Years Call Centre experience1-2 Years eCommerce / Online shopping support experience essentialAble to work shifts Monday - Sunday and Public HolidaysPassionate about Customer ServiceRetail experience (advantageous)Strong IT skills and a high level of comfort and agility in working on various software packagesExceptional listening, analysis, written and verbal skillsOrganized, detail-oriented, and able to multitaskSkills you already have:
Desire to make work fun and enjoyable.Excellent follow-up and documentation skills.Strong organizational and time management skills.Internet savvy, familiarity with e-commerce.Must have a sense of urgency, be self-motivated, and be proactive.Friendly, polite, professional, and flexible.Ability to problem-solve.JOINING THE BASH TEAM: WHERE YOU'LL BE
We are intentional about connecting and give you the tools & equipment to enable you to do work that matters. We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe. They are decked out to make collaboration easy and help our team create lasting connections with each other.
BASH BENEFITS: WHAT'S IN IT FOR YOU?
A seriously smart team of people We are selective about who joins our team to make sure we're made up of the best of the bestAgency:Structures remain flat, accountability wideTop $$: The best people, in the right roles, earning at the top tier. Our ethos is about quality and aligning merit and output with the rewards. We believe in reciprocity. Saving for your future: Saving is not easy. Taking a chunk monthly for your future is imperative. We provide the fund and support to do just thatQuarterly parties: Connection and community is our jamExtensive opportunity to learn: Library, interest groups and team rotationsExclusive shopping discount: Save when you shop across 29 of SAs biggest brands