Technical Customer Support Level 1

KEY PERFORMANCE AREASStakeholder Relations: Build and maintain trust relationships Internally and externally to the business (relationship building). Ensure all customer activity is recorded on the company CRM system and logs are kept up to date at all times. Identify areas for improvement in managing customer demands to ensure maximum satisfaction, and to...

About the jobThe Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this position is also responsible for the effective management of escalations and complaints...

About the job The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this position is also responsible for the effective management of escalations and complaints...

About us1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to life.Job...

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job Purpose Be the...

Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

English Technical Support AgentWe are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

Responsibilities & Duties As a valued member of our elite support squad, you will:Provide excellent customer experience through technical support. Serve as the interface between the customer and various departments. Troubleshoot and resolve customer issues promptly and efficiently. Document and track customer issues and resolutions. Follow escalation...

Creating purposeful careers as we build the future of contact centre solutions Job Title Tech Support Customer Service Representative Identify and respond to the customers' needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to...

What we do:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-friendly features, and by leveraging the marketing prowess of creators to fuel their...

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.You will be trained on and acquire in-depth system and product...

at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

Technical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...

ABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...

Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support. Responsibilities:Manage and lead a team of technical...

CUSTOMER SUPPORT SPECIALISTThe opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people...

Amazon Web Services Support Operations Manager Amazon has a great track record for being #1 in customer service, #1 most trusted, and #2 most innovative. And Amazon Web Services (AWS) keeps up that tradition while leading in Cloud technologies. As a member of the AWS Support team, you'll be at the frontline of helping global companies leverage AWS services...

The opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and that...

Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...