Technical Support Manager

2 weeks ago


Cape Town, Western Cape, South Africa Hire Resolve Full time

Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support.

Responsibilities:
  • Manage and lead a team of technical support engineers
  • Ensure the team provides timely and effective support to clients
  • Develop and implement support strategies and processes to optimize customer satisfaction
  • Collaborate with other departments to enhance support systems and procedures
  • Monitor and analyze support metrics, identify areas for improvement, and implement corrective actions
  • Train and mentor support engineers on technical skills and customer service
  • Handle escalated customer issues and provide resolutions
  • Stay up-to-date with the latest industry trends and technologies
  • Prepare and present reports on support team performance and customer satisfaction

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Proven experience in a technical support management role
  • Strong technical background and understanding of IT systems
  • Excellent leadership and people management skills
  • Customer-focused mindset with strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work well in a fast-paced, team-oriented environment
  • Experience with support ticketing systems and customer relationship management (CRM) tools
  • Knowledge of ITIL framework is preferred

Benefits

  • Salary: negotiable
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for you next career-changing move.

  • Salary: negotiable
  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Alyssa Marson at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: or email us your CV:
  • Alternatively, apply via our portal and email

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.



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