Technical Operations Manager, Support Engineering

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

Amazon Web Services Support Operations Manager

Amazon has a great track record for being #1 in customer service, #1 most trusted, and #2 most innovative. And Amazon Web Services (AWS) keeps up that tradition while leading in Cloud technologies. As a member of the AWS Support team, you'll be at the frontline of helping global companies leverage AWS services for their critical applications.

Key Responsibilities:

  • Define and Execute Business Priorities: Define strategic goals, plan key projects, and track progress.
  • Team and Performance Management: Mentor team members, oversee projects, and ensure team performance.
  • Operational Excellence: Drive best practices and identify initiatives to optimize operational teams.
  • Recruiting and Hiring: Lead hiring efforts and coordinate with recruiting staff to evaluate candidates.
  • Incident and Escalations Management: Handle customer queries, manage escalations, and drive improvements in tools and processes.

BASIC QUALIFICATIONS:

The ideal candidate will have at least 5 years of people management experience, with a proven track record in leading technical support teams. They must excel in driving operational improvements and possess high-level technical support skills. Strong verbal and written communication skills are a must.

PREFERRED QUALIFICATIONS:

Experience in managing IT environments, engineering or computer science background, and an MBA or equivalent experience. The right candidate will balance innovative thinking with a customer-centric approach. Experience in Windows, DevOps, Deployment, Networking, or Enterprise Software is a plus.

Amazon is deeply committed to diversity and welcomes applications from everyone. Specific attention is given to South African citizens from designated groups to promote diversity and inclusivity. Legal requirements for employment authorization will be adhered to. Applicants are requested to provide necessary documentation during the application process.


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