Solar Technical Support Level 1

2 weeks ago

Cape Town, Western Cape, South Africa Camino Recruit Full time

KEY PERFORMANCE AREAS

Stakeholder Relations:

  • Build and maintain trust relationships Internally and externally to the business (relationship building).
  • Ensure all customer activity is recorded on the company CRM system and logs are kept up to date at all times.
  • Identify areas for improvement in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity.
  • Intervene when necessary to aid the group in resolving issues.
  • Work as part of the team to share ideas and improve operation, contribute to new business initiatives and projects.
  • Facilitate and encourage effective intra
- and cross-departmental interaction.

Technical Support Level 1 Tasks:

  • Resolve technical customer issues, inquiries and complaints, manage communications and implement corrective action plans.
  • Work according to business procedures, completing tasks efficiently and effectively.
  • Handle escalated issues by utilising problemsolving skills and communication skills to effectively resolve customer inquiries in a timely manner.
  • Communicate across all mediums.
  • Resolve all client issues courteously and in a timely manner.
  • Liaise with relevant departments regarding technical product issues.
  • Intervene when necessary to aid the group in resolving issues.

Qualifications and Desired Experience

  • Matric (Grade 12) and experience in providing
    technical customer support required OR
  • New electrical/electronic engineering graduate (diploma or degree), electrician certification.
  • Experience in solar and electrical industry advantageous.
  • Available to work shifts and standby shifts when required (week days and weekends).
-
Applicants, please note:_

If the vacancy matches your career ambitions, your desired position level, and salary expectation

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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