Dutch Technical Support Specialist
2 weeks ago
We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape.
Responsibilities:
- Deliver an excellent customer experience through technical support.
- Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
- Serve as the interface between the customer and various departments.
- Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
- Document and track customer issues and resolutions.
- Adhere to escalation procedures as necessary.
- Collaborate with team leaders to improve day-to-day customer experiences.
- Undertake miscellaneous duties and responsibilities as defined by management.
Requirements:
- Minimum of 1-2 years customer service experience, preferably in the BPO sector.
- Excellent communication skills in English & Dutch (written and verbal)
- Experience in customer service, preferably in a technical environment.
- Strong attention to detail with an emphasis on customer service.
- Proven troubleshooting skills, especially when dealing with new or complex issues.
- Passion for technology a plus.
- Familiarity with mac OS and iPad OS (advantageous)
- Retail or hospitality experience (preferred)
- Knowledge of Zendesk and POS systems a (advantageous)
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