Dutch Technical Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Dutch Technical Support Specialist

We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape.

Responsibilities:
  • Deliver an excellent customer experience through technical support.
  • Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
  • Serve as the interface between the customer and various departments.
  • Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
  • Document and track customer issues and resolutions.
  • Adhere to escalation procedures as necessary.
  • Collaborate with team leaders to improve day-to-day customer experiences.
  • Undertake miscellaneous duties and responsibilities as defined by management.

Requirements:
  • Minimum of 1-2 years customer service experience, preferably in the BPO sector.
  • Excellent communication skills in English & Dutch (written and verbal)
  • Experience in customer service, preferably in a technical environment.
  • Strong attention to detail with an emphasis on customer service.
  • Proven troubleshooting skills, especially when dealing with new or complex issues.
  • Passion for technology a plus.
  • Familiarity with mac OS and iPad OS (advantageous)
  • Retail or hospitality experience (preferred)
  • Knowledge of Zendesk and POS systems a (advantageous)


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you'll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support through...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Do you have a passion for problem-solving and a knack for making customers smile? Come aboard this eCommerce adventure in Cape Town, South Africa and become a Dutch speaking Online Support Consultant Join a dynamic team where your skills can shine, all while soaking up the stunning South African scenery. Ready to embark on an eCommerce quest that blends the...


  • Cape Town, Western Cape, South Africa Debt Collection Full time

    Job descriptionAbout Us:iContactBPO is seeking experienced call center agents to support our English-speaking US and European customers. As an English + French Support Specialist, you'll deliver exceptional customer service for retail software and equipment in a first-line tech support role.Role details: 5 days/40 hours per week in Cape Town. 3stage...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Do you have a passion for problem-solving and a knack for making customers smile? Come aboard this eCommerce adventure in Cape Town, South Africa and become a Dutch speaking Online Support Consultant Join a dynamic team where your skills can shine, all while soaking up the stunning South African scenery. Ready to embark on an eCommerce quest that blends the...


  • Cape Town, Western Cape, South Africa SA COMMERCIAL Full time

    Sales Dutch Support AgentWe are looking for Dutch Native Speakers with relevant experience as a Telesales agent having commercial conversations (retention & up/cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment.Key Responsibilities: Conduct inbound & outbound sales calls to existing customers and save them from leaving...


  • Cape Town, Western Cape, South Africa Career Connection Full time

    This position will be office based in Cape Town.Working hours: Mon-Fri 8am-5pmJob Types: Full-time, PermanentSalary: R20, R22,000.00 per monthApplication Question(s): Are you fluent in the Dutch language


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Looking for a job that will let you flex your Dutch language skills while helping people with their IT issues? Look no further One of the world's largest IT firms is seeking a talented Dutch speaking Service Desk Agent to join their team in Cape Town, South Africa. If you're ready to put your language skills to work and join a dynamic team of IT...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    How would you feel if your office was just a breath away from beaches with crystal-clear waters? If you are fluent in Dutch and are fascinated by all advances in broadband technology, then this Dutch speaking Customer Experience Associate job in Cape Town, South Africa could be perfect for youJoin a team dedicated to providing top customer experience, while...


  • Cape Town, Western Cape, South Africa Outsource-x Full time

    Join Our Team as a German/Dutch/ Italian AgentAre you ready to embark on a career adventure like no other? Look no further We're on the lookout for passionate and motivated German/Dutch/ Italian-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area.Why Choose Us? We're a Somersetbased contact center with a global...


  • Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Key Responsibilities:Skills, Knowledge, and Experience: Ability to speak and communicate fluently in English & Dutch.Salary: R30 000 Basic + Commission structureLocation: Cape Town City or Claremont (hybrid role)Industry: TelecommunicationStart date:8 AprilJob Types: Full-time, PermanentSalary: R30 000,00 - R35 000,00 per month


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you a dynamic and enthusiastic individual fluent in Dutch, with a passion for travel and a flair for customer care? We've got just the opportunity for you A vibrant travel company, nestled in the scenic paradise of Cape Town, South Africa is searching for a Dutch speaking Marketing Customer Care Associate to embark on a journey of a lifetime Don't miss...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Job DescriptionAre you ready to embark on an exciting career journey with a leading eCommerce company in the heart of Cape Town, South Africa? We're searching for a dynamic Dutch speaking Online Sales Consultant to be a part of their growing team. If you're passionate about sales, eCommerce, and providing exceptional customer experiences, this job...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of Cape Town, South Africa are looking for a Dutch speaking Customer Account Advisor to join their prominent media group. You will play a pivotal role in...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Our client is seeking an enthusiastic and empathetic Dutch speaking Customer Care Advisor in Cape Town, South Africa to champion their customers' needs. As part of their award-winning Support team, you'll be the first point of contact, ensuring top-notch service and safeguarding members from potential gambling harm. The role requires a high level of...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect job for you An innovative and international company has an amazing job opportunity for a Dutch speaking Digital Customer Service Agent to join their team in Cape Town, South Africa. Join a company that takes care of you from your...


  • Cape Town, Western Cape, South Africa Sabio Full time

    Technical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Dutch Speaking Customer Service Host (iGaming)Our client is a global technology and e-commerce leader with over 20 years worth of experience in the business. From their state-of-the-art offices situated in Cape Town, London and Lisbon, they manage and support operations, tech development, and customer service for a large international online gaming group...

  • Support Engineer

    2 weeks ago


    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about driving change in the energy sector? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you Join a trailblazing team at the forefront of energy innovation. Our client is a leader in EV fleet and battery storage solutions, dedicated to helping organizations transition to sustainable,...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Technical Product Support Specialist Northern Suburbs Cape Town Salary dependent on experience If you are technically savvy, detail-oriented, have SQL experience and are eager to learn, wed love to hear from youKey Requirements:Computer literate with strong technical abilityExcellent attention to detailExcellent communication skills (Afrikaans &...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...