Customer Liaison Officer
1 week ago
The purpose of the role is to focus on the overall customer experience, ultimately managing the relationships between Ecowize and the customer.
Responsibilities
- Customer experience and satisfaction by driving key OTIF (ontimeinfull) strategies and ensuring excellent communications with the customers and respective representatives.
- Capturing and processing orders timeously and correctly.
- Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
- Building and maintaining customer relationships
- Resolving all customer queries within an acceptable timeframe
- Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
- Mitigating nonconformance and backorders by adequately resolving, investigating, reporting, and updating.
- Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
- Focus on empowering the team and focus on continuous development and improvement.
Requirements:
- Grade 1
- Preferred certification in Supply chain/Accounting/ Logistics
- Preferred background in Industry fundamentals understanding of the cleaning and sanitation industry.
- Knowledge of CRM and Order Management
- SAGE/Granite reporting
- Experience in invoice administration / Debtors
- Project Management
- Customer service, communication, and time management
- Proficient in Microsoft Office (Teams, Outlook, Excel, Word)
The successful incumbent must have the following skillsets:
- Must be comfortable with the Ecowize culture and values.
- Strong numerical orientation
- Excellent communication skills
- Problem solving skills.
- Ability to multitask.
- High level of attention to detail
- Honesty in dealing with cash and/or finances.
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