Onsite Customer Support IT Technician

2 weeks ago


Century City, Western Cape, South Africa Time Personnel Full time

REQUIREMENTS

  • Matric, relevant qualifications advantageous
  • Adherence to corporate standards of professionalism
  • Have a good grasp of the English language.
  • Qualifications and Education Requirements
  • CompTIA A+
  • Network+
  • 35 years of experience in the industry
  • ITIL Foundation certifications
  • Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint
  • Desirable Qualifications


MD100
  • Windows


MD10
  • Managing Modern Desktops


MS300
  • Deploying MS365 Teamwork


MS500
  • MS365 Security Admin


MS100
  • MS365 Identity and Services


MS10
  • MS365 Mobility and Security

DUTIES

  • Technical Support:
  • Providing onsite technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets
  • Areas of Support:
  • Windows
Desktop Support

  • Basic Microsoft Server Support
  • Basic Network Support
  • Basic PBX Solution Support
  • Microsoft 365 Management
  • Data Management
  • Documentation:
  • Maintaining all ICTrelated information in a documented format
  • Processes:
  • Monitoring current ICT processes to ensure their relevance and uptodate status
  • Assessing customer environments to identify opportunities for improvement
  • Customer Interaction:
  • Direct engagement with the designated customer to address their queries and concerns

Salary:
R 16,000 dependent on experience

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