Customer Care/student Journey Officers

2 weeks ago


Century City, Western Cape, South Africa Kontak Recruitment SA Full time
Century City, Cape Town, Western Cape - Customer Service

Customer Care/Student Journey Officers (JB3148)

Century City

Market related
Effective response to student queries within 24hours of receipt

Communicate the information and/or solution to the student for each concern/query raised in an accurate and relevant manner.

Sources the required information from the relevant department if required.

Provide technical support to regrading systems, student portal and Microsoft365.

Makes out-bound calls to students, if and when necessary.
Effective resolution of "walk-in" student queries when required.
Reports on walk-in's session
Ensure you attend daily, weekly & monthly training on academic updates
Attend daily stand-ups
Provide updated Progress Reports to the Students throughout their study period.

Track the student throughout their Study period and ensure that once they have successfully passed all modules and qualify for their Award, that the student is assisted to complete the required documentation to enable them to receive their Award.

(Academic Record, Letter of Completion and Certificate)
Daily, weekly & monthly Quality interactions - target met

Student response rate:

Respond to students within 24 hours if not via call.
Target met of interacting monthly with allocated student base
One-stop-resolution achieved
Provide a multi-channel customer experience that delivers a seamless experience across all touchpoints
Meet policy, procedure and processes requirements and deadlines.
Compile and submit daily query stats report.
Submission of report regarding "walk-in" students.
Report on student queries not being resolved in one contact session.
Report on success stories
Assisting in other sub departments within the student success team as and when required.
Attend regular training
Other

  • Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer ServiceCustomer Care/Student Journey Officers (JB3299)Century CityMarket related***Requirements: Diploma or DegreeMinimum of 1-year working experience in a similar field. Background in administrative and functional support, as it relates to an academic environment or similar position.Excellent communication...


  • Century City, Western Cape, South Africa Educor Full time

    Student Journey Officer/Customer Service Consultant (JB3747): Century City, Cape Town, Western Cape - Customer ServiceStudent Journey Officer/Customer Service Consultant (JB3747)Century City, Cape Town, Western CapeMarket RelatedFixed term contractThe Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET...


  • Century City, Western Cape, South Africa Educor Full time

    Student Journey Officer/ Call Centre (Academics) (JB4368)Cape Town, Century CityMarket RelatedAs a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey.Skills and Qualifications:Education:Grade 12Experience:...

  • Customer Care Officer

    2 weeks ago


    Century City, Western Cape, South Africa Educor Full time

    Customer Care Officer (JB4357)Century CityMarket RelatedTo ensure customer retention by assisting on social media, cancellations and transfers. Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student's courses to another course of their...

  • Customer Care Officer

    2 weeks ago


    Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service Customer Care Officer (Academics) JB3213Century City, Cape TownMarket RelatedTo ensure customer retention by assisting with social media queries, cancellation requests and salvaging, transferring courses. Assisting with projects relating to complaints, cancellations and transfers which include call out...


  • Century City, Western Cape, South Africa Educor Full time

    Student Success Coordinator (JB3421): Century City, Cape Town, Western Cape - EducationStudent Success Coordinator (JB3421)Century City, Cape TownMarket RelatedThe Student Success Coordinator is a customer service function relating to customer care.Educational requirements:Grade 121-2 years of customer service/contact center or education-related positionsMS...


  • Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer ServiceStudent Support Team Leader (JB3385)Century City, Cape TownMarket RelatedTo maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments.Educational Requirements:Post Grade 12...


  • Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Education Academic Administrator (JB2731)Century City, Cape TownMarket RelatedThe Academic Administrator is responsible for all academic administration to ensure a seamless student value chain from registration and enrolment through to certification. This portfolio is in administrative support of the Academic...


  • Century City, Western Cape, South Africa Oasis Care Centre Full time

    14 March 2024VACANCY:ENROLLED NURSING ASSISTANT(ENA)We are seeking to employ a dynamic and energetic Enrolled Nursing Assistant at a Care Centre located at a Retirement resort in Century City, Cape Town. The required ENA will promote and deliver quality elderly patient care and wellness in accordance with industry standards and to execute Nursing duties...

  • Transfer Agent

    2 weeks ago


    Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service Call Centre/Admin Support Agent (JB2606)Century City, Cape TownR5000 - R6000 per monthEducational requirementsGrade 121-3 years previous customer service experience preferably in an omnichannel environmentUnderstanding of the student journey in distance educationDuties and responsibilities:Customer...

  • Wash Bay Driver

    2 weeks ago


    Century City, Western Cape, South Africa Dealer Care Full time

    Dealer Care is looking for an experienced SA driver with a valid drivers license that is able to:Wash Cars as part of a team Perform Quality Control Checks Interact with Customers Work Under PressureThe job will be confined to working within a car dealership and is not for general deliveries and driving off premises. Hard Working Reliable Have contactable...


  • Century City, Western Cape, South Africa Ecowize Full time

    Ecowize is looking for a highly motivated and skilled Customer Liaison Officer to be based in Spartan, Kempton Park. The purpose of the role is to focus on the overall customer experience, ultimately managing the relationships between Ecowize and the customer.Responsibilities Customer experience and satisfaction by driving key OTIF (ontimeinfull) strategies...

  • Concierge

    2 weeks ago


    Century City, Western Cape, South Africa Oasis Care Centre Full time

    14 February 2023JOB ADVERT - CONCIERGEWe are seeking to employ a Concierge at the Care Centre.Responsibilities Driver of company vehicle Accompany residents on outings/shopping trips. Ad hoc errands for the Care Centre. Maintenance of Company Vehicle. General receptionist duties Answer telephone at reception and main desk Assist in dining room when needed...

  • Logistic Officer

    2 weeks ago


    Century City, Western Cape, South Africa Spur Group Full time

    Job Advert Summary:Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory's Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the group...


  • Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Accounting/FinanceCredit Vetting/ Debtors Support Clerk (JB3418)Century City, Cape TownMarket RelateedEducational Requirements:Grade 12 (High School Diploma)Experience and Skills:1-2 years of relevant administrative and debtors experienceProficiency in handling telephone communications professionallyMS Office...

  • Audit Internship

    2 weeks ago


    Century City, Western Cape, South Africa Mazars Careers Full time

    The Mazars Audit Internship programme offers Accounting students the opportunity to gain entry to and experience in the auditing environment, allowing them the prospect of starting their journey towards developing into an accounting professional and/or Chartered Accountant.The purpose of the role is to form part of the audit team to assist on audit...


  • Century City, Western Cape, South Africa Educor Full time

    Programme Administrator ( Nated)JB3137: Century City, Cape Town, Western Cape - Education Programme Administrator ( Nated) JB3137Century City, Cape TownMarket RelatedThe Programme Administrator is responsible for all the administrative tasks associated with the NATED programmes that are offered at the campus. Aligned to policies and procedures, the Programme...


  • Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - EducationProgramme Administrator (JB2697)Century City, Cape TownMarket RelatedCoordinate all product related activities associated with the faculty but not limited to accreditation, new product development, product review, formative and summative assessment development, management of markers, assessors, developers and...

  • Programme Coordinator

    2 weeks ago


    Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - AdministrativeProgramme Coordinator (JB2813)Century City, Cape TownMarket RelatedCoordinate all product related activities associated with the faculty including but not limited to accreditation, new product development, product review, formative and summative assessment development, management of markers, assessors,...


  • Century City, Western Cape, South Africa MWeb Full time

    Main Purpose of the Job:The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support - that includes information sharing and resolving technical and billing related queries.Job Output: Responsible for customer interactions that result in resolved technical, billing...