Back Office Administrator

2 weeks ago


Century City, Western Cape, South Africa Motivity (PTY) Ltd Full time

Job description
Job description

OVERVIEW OF THE ROLE
Monitoring and maintaining customer accounts, customer service and handling back office administrative duties as per requirement.

KEY RESPONSIBILITIES

  • Overseeing the planning and implementation of multiple concurrent projects.
  • Identifying, reviewing, and evaluating the project schedules, milestones and required resources to meet project objectives and success criteria.
  • Producing and delivering regular status briefings based on project status and progress.
  • Providing feedback to the Team Leader from the start to the end of the Project, including weekly feedback.
  • To work closely with the team / Team leader ensuring continuation of the Project
  • Ensuring that Service Levels are always met.
  • Tracking and changing documents as per client requirements
  • Troubleshooting technical issues, liaising and assisting with quality assurance tasks & processes.
  • Arranging site installation dates or site meeting requests with the various internal departments.
  • Proactively escalating problems to the Team / Team leader for resolution.
  • Compilation of complete project schedule including resource planning.
  • Interfacing with the Client in conjunction with the Team/Team leader in terms of the schedule and progress.
  • Interfacing with the Team/Team leader in terms of project planning, scheduling, progress updates, reporting, resourcing, project budget and estimations.
  • Serving as a technical advisor for the solution of challenging production problems.
  • Identifying, reporting, resolving and controlling failings affecting customer service.
  • Providing support to the Field Technicians and other Business units.
  • Assisting with administrative duties as per backoffice requirements.

SKILLS AND COMPETENCIES

  • Analytical skills
  • Research Skills
  • Problem solving skills.
  • Communication Skills (written and verbal communication)
  • Computer proficiency (word, excel, outlook, PowerPoint etc.)
  • Basic Bookkeeping
  • Decision making
  • Be able to Co
- ordinate projects successfully.

  • Having good interpersonal skills
  • Filing Management
  • Equipment Handling
  • Customer Service

ATTRIBUTES

  • Taking initiative and being assertive.
  • Paying attention to detail.
  • Being deadline driven.
  • Being able to prioritise.
  • Having organisational awareness
  • Having the ability to interface and demonstrate leadership.
  • Having the ability to work independently and in a teamoriented, collaborative environment.
  • Being persuasive, encouraging, and motivating.
  • Having the ability to learn, understand, and be flexible.

MINIMUM REQUIREMENTS

  • Matric
  • Diploma/Degree in Administration or Operations Management would be an advantage.
  • 2 years working experience in Administration.
  • 2 years working experience in the IT industry would be an advantage.

Job Type:
Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Administrative office procedures, practices and equipment: 1 year (preferred)

Job Type:
Permanent

Ability to commute/relocate:

  • Century City,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Administrative office procedures, practices and equipment: 1 year (preferred)


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