Student Journey Officer/ Call Centre

2 weeks ago


Century City, Western Cape, South Africa Educor Full time

Student Journey Officer/ Call Centre (Academics) (JB4368)

Cape Town, Century City

Market Related


As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate.

Think of yourself as a student's personal guide and helper during their academic journey.

Skills and Qualifications:

Education:
Grade 12

Experience:
Ideally, you've worked in customer service for 6 months to a year

Communication:
You must be good at talking and writing in English and another official South African language.

Tech Skills:
Being comfortable with basic computer programs like Microsoft Word and Excel is important.

What You'll Do:

Support and Guide:

From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.


Problem Solving:

If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.


Monitor and Report:
Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.

Ensure Completion:
Help students complete all necessary steps to receive their qualifications after they've passed their courses.

You'll get to directly impact students' educational experiences and help them succeed.

It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.


About the Team:


You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.


Pay:
R1,00 - R2,00 per month

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