Manager: Customer Experience

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe...

The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction....

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and...

Company DescriptionAbout KaeloKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and...

Job Summary:As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.Minimum Qualifications and Experience: Diploma: Marketing or healthcare related. years in a health care environment. Experience as a customer experience specialist...

Location South Africa Johannesburg Travel required No travel is expected with this role Job category Marketing Relocation available This role is not eligible for relocation Job type Professionals Job code RQ06931 Experience level IntermediateJob summaryEntity:Customers & ProductsJob Family Group:Marketing GroupJob Summary:The Customer Experience Coordinator...

Responsibilities: Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). Planning and execution of...

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns. The incumbent must focus on both the...

Role Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...

Instill's mission is to transform teaching, learning and leadership in every classroom on the African continent. We believe that the greatest levers for change in the education system are teachers and school leaders. We have recently been accredited as a higher education institution in South Africa, and seek to build a team that will change the face of...

Our client in the Automotive industry is looking for a Customer Executive to ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collectedKey requirement Relevant qualifications Valid driver's license At least2 years of experience in a customer interfacing role MS Office suiteKey responsibilities...

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...

Gauteng, JHB - Northern Suburbs Automotive Manufacturers (OEM) & Importers Market Related | Negotiable Job ref: OEM000016/LvdW Vacancy type: PermanentSHIFTINTOHIGHCAREER to a fast growing and highly successful Automotive Manufacturer who requires the services of a Customer Experience SpecialistMinimum Requirements: Minimum of 5 to 10 years' experience in a...

Requisition Details & Talent Acquisition Contact Busi Radebe- Job Post End Date: 08 February 2024- Job Family- Marketing, Communication and Research Career Stream Marketing and Brand Management Leadership Pipeline Manage Others Job Purpose To formulate and manage the implementation of the marketing strategy and plan in support of the Nedbank's business...

Gauteng, JHB - Southern Suburbs Annually Cost To Company (Market related, Negotiable)Conduct research, benchmarking and analysis on customer (passenger and cargo) intelligence and experience to identify, and advice on, new opportunities. Manage the resources and customer care platforms to ensure highest level of stakeholder service targets are met and...

To succeed in this position, we are looking for someone to oversee the customer operations department, focusing on constructing customer operation and loyalty programs for the Brand. The ideal candidate should possess a creative skill set to brainstorm new initiatives.Ultimately, this individual will ensure that their area of responsibility not only meets...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service...

SprintHive is offering the right candidate a great opportunity to join a fast growing South African fintech that enables seamless and innovative customer onboarding services that drive conversion rates, prevent fraud, reduce risk and costs. You'll be surrounded by smart people who are passionate about building effective software services for our customers...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...