![Instill Education](https://s3.eu-west-1.amazonaws.com/sdg.careers/media/Mb_Wlm_N_R_400x400_8fce88fcc6.jpg)
Customer Experience Agent
2 weeks ago
We have recently been accredited as a higher education institution in South Africa, and seek to build a team that will change the face of teacher education across the continent.
We're looking for a
Customer Experience Agent to join our small and growing team to ensure the success of our first cohorts of student-teachers.
- Demonstrated commitment to antiracism, equity, and inclusion
- You have the ambition to grow with the business and move into leadership positions
- You are an exceptional critical thinker with strong interpersonal communication skills
- You have a demonstrated passion for educational development, closing educational equity gaps, and are strongly aligned with our vision, mission and values
What does role entail?
As the Customer Experience Agent, you will be responsible for acting as a liaison between Instill Education and prospective clients.
The Customer Service Agent's role is centred around providing a customer experience that is intended to build brand connection between the prospective client and Instill Education.
- Manage large amounts of outbound communication in a timely manner
- Draft and implement communication "scripts" to use when engaging with potential clients
- Collect and evaluate potential client information and evaluate sales opportunities
- Build sustainable brand connection relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a confidential and comprehensible way
- Attend educational seminars/training to improve knowledge and performance level as needed
- Meet personal/team qualitative and quantitative targets
Selection Criteria:
- An nqf level 5 qualification
- At Least 2 years experience in a similar role, preferably in a sales environment
- Experience using G Suite an added advantage
- Strong phone and verbal communication along with active listening skills
- Commitment to excellence in the provision of service to staff and students
Anticipated start:1 January 2023
Location:
Johannesburg, South Africa
Do our values resonate with yours?
We measure the impact of everything we do. We believe that education equity is a central pillar of achieving social justice. We pursue excellence in everything that we do. We have the courage to make bold decisions and learn from our mistakes. We build community by being accountable for our actions, fostering collaborative environments, and acting with integrity and humility. We believe that diversity is central to our success.
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate international Full timeWe have an exciting job opportunity for a Customer Service Agent who is customer-orientated and who has a passion and liking for people to join our client's team in Johannesburg. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face with accuracy...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate international Full timeLooking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate international Full timeLooking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...
-
Customer Support Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Four Point 0 Full timeCustomer Support Agent ( Export ) Permanent JHB00002 Admin, Office & Support Gauteng, JHB Southern Suburbs R AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team.Responsibilities: Export administration dealing with freight forwarders. Completing export documents. Understand customer needs through...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year's relevant experience to join their team in Boksburg.customer service|customer service agentRequirements: Valid Code B drivers license and own transport Matric Certificate Knowledge of Parcel Perfect Computer literate (MS...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeIf you are near Boksburg, have some logistics experience, and can handle and resolve customer complaints professionally, then this position might be perfect for you Join a logistics company as a Customer Service Agent.Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client...
-
Customer Support Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Four Point 0 Full timeCustomer Support Agent Permanent JHB00005 Admin, Office & Support Gauteng, JHB Eastern Suburbs R Annually Cost To Company Electrical distributor looking for a Customer Support Agent to join their organisation.Responsibilities: Understand customer needs through their journey, from first contact to presales to ongoing and aftersales support. Manage first...
-
Customer Service Advisor/sales Advisor
2 weeks ago
Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full timeRole Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...
-
Primary Customer Care Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Schneider Electric Gruppe Full timeJob Description - Primary Customer Care Agent - Portfolio Management (008UPW) Primary Customer Care Agent - Portfolio Management - 008UPW An opportunity exists within our Customer Care Centre for a Customer Care Centre Consultant. Duties & Responsibilities Preferred & backup agents for Top Customers. Be the single point of contact for all customers...
-
Operations & Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe.Due to significant existing and future growth, our client is looking for an Operations & Customer Service Agent to join their team.Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeA top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /AgriJohannesburg East, Johannesburg - Gauteng - South AfricaReporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeYour primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client service is maintained.REQUIREMENTSSouth African citizen.Code B driver's license and own transport.Willing to work overtime and be available after business hours and during weekends when required.QUALIFICATIONS &...
-
Customer Support Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Africa Trailers Full timeWe are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.Job purpose: Resolve customer enquiries, concerns, and issues in a...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Wise Pelican Full timeWise Pelican allows real estate agents and other professionals to quickly design and mail postcards utilizing our proprietary technology.Primary responsibilities will include: Interfacing between customers and designers Assisting customers with learning the platform and making minor modifications to postcard templates Maintaining customer records, seting...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Profession Hub Full timeMinimum Education and Experience required: Preferably a tertiary education. Minimum of 5 years within a call centre environment including night shifts. Knowledge of customer service principles and practices. Excellent relationship building skills. Psychological analysis ability. Strong negotiation skills.Duties: Must thrive on Chats, in and outbound calls,...
-
Johannesburg, Gauteng, South Africa Dash BPO South Africa (Pty) Ltd Full timeWe are looking for dedicated contact center agents who are interested in working night shifts aligned with US hours.About the Company:Company XYZ is a leading BPO company providing exceptional services to clients worldwide. Join our team and be part of our success story.Requirements:Prior experience in Sales or Telemarketing.Experience in Customer...
-
Customer Service Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Merand Corbett & Associates Full timeJob Title: Customer Service - Logistics SpecialistWelcome to our team at XYZ Company, where we are looking for a talented individual to join us as a Customer Service - Logistics Specialist. Below are the key responsibilities and requirements for this role:Key Responsibilities:Manage and address customer queries promptly and effectively.Promote and market our...
-
Customer Support Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Inoxico Full timeSEEKING:Customer Support Agent**FOR: Full-Time PositionREMUNERATION:Competitive SalaryABOUT US:Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading decision...
-
Customer service agent
2 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeInbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with...