Specialist I, Credentialing and Onboarding
2 weeks ago
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology
What You'll Bring:
- Analytical skill: Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues
- Multitasking skill: Ability to perform multiple tasks and produce high quality completed work on a consistent basis
- Decision making skill: Independent judgment, and discretion to render membership approval/declination with little oversight by Supervisor/Manager.
- Psychological skill: Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fastpaced turn time requirements
- Interpersonal and Communication skill: Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
- Technical skill: Proficient to advanced office computer skills; Ability to navigate on the web securely and within terms of such website
- Prior professional work experience required: 5+ years (minimum of 3 with Trans Union directly)
- Excellent communication skills both verbal and written
- Strong followup and teamwork skills; forwardthinking and consistently takes initiative to broaden knowledge and skills
- Possess & display the skill set & abilities to be identified and known as a Subject Matter Expert in the areas of Credentialing
- Must be able to work in a fastpaced multitasking environment
What We'd Love to See:
- Generally performs independently. Minimal direct supervision and ability to lead experienced staff in daily activities in absence of department Lead/Manager and provide handson training to entrylevel associates
- Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing
- Continual review & maintaining of the internal QA process manual to ensure it is up to date in combination with continual audits performed on our Credentialing Team not to exceed 10% of work to be audited
- Collaboration with Management as a point of escalation when needed, for complex problem solving
- Ability to exercise independent judgment over priority setting with mínimal Supervisor/Manager oversight or inputs
Impact You'll Make:
- Performance of due diligence examination and or investigation on more complex cases as well as those involving additional geographic areas outside US not to exceed more than 30% of the actual work to be performed
- Authentication of end users permissible purpose/authorized uses based on local government regulations and laws.
- Assessment of certified intended use of services and or products requested on more complex packages and/or packages from geographic areas outside US
- Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources approved in the US
- Determination, verification and authentication of applicant's federal, state, city/municipal and other government regulatory requirements including those on international soil
- Assessment and determination of applicant's business legitimacy based on local government requirements per applicable country
- Enforcement of Trans Union policies regarding credentialing and ability to make recommended amendments to the same, based on working experience
- Support to the Lead/Manager as necessary on special handling projects
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