Credentialing and Onboarding Lead
2 weeks ago
What We'll Bring:
Manage the Credentialing and Onboarding associates on a daily basis. Manage the department workflow and processes. Act as the escalation point for the team.
What You'll Bring:
- Manage workflow to established schedules and volumes of work received in all Credentialing and Onboarding queues.
- Continually seeks out process improvements, recommends solutions to improve departmental productivity, efficiency and quality of service.
- Provide training support to the Specialist for new hires.
- Ongoing review and updates to credentialing manuals; ability to also create and maintain any new training materials for the group as needed.
- Researches, analyzes and provides solutions to resolve complex (potential and existing) Customer issues.
- Supervises the ongoing operations of the Team according to company policies/procedures and ensures reliable, high quality Customer Service. Responsible for performance management, coaching, development, and identifying the needs of assigned team.
- Meets regularly with associates to review monthly performance results and quality standards. Make recommendations for improvement, including additional training needs.
- Ensures Compliance with applicable country laws and regulations.
Impact You'll Make:
yrs. of Credentialing experience
- Tertiary qualification preferred.
- Supervision or Management experience required: 2+ years (minimum)
- Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues.
- Ability to perform multiple tasks and produce high quality completed work on consistent basis.
- Independent judgement, and discretion to render membership approval/declination with little oversight by Supervisor/Manager.
- Looks at ways to improve day to day management of the department.
- Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fastpaced turn time requirements.
- Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
- Proficient to advanced office computer skills.
- Knowledge of AML, KYC and relevant related policies is an advantage.
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