Credentialing and Onboarding Lead

2 weeks ago


Johannesburg, Gauteng, South Africa TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Manage the Credentialing and Onboarding associates on a daily basis. Manage the department workflow and processes. Act as the escalation point for the team.

What You'll Bring:

  • Manage workflow to established schedules and volumes of work received in all Credentialing and Onboarding queues.
  • Continually seeks out process improvements, recommends solutions to improve departmental productivity, efficiency and quality of service.
  • Provide training support to the Specialist for new hires.
  • Ongoing review and updates to credentialing manuals; ability to also create and maintain any new training materials for the group as needed.
  • Researches, analyzes and provides solutions to resolve complex (potential and existing) Customer issues.
  • Supervises the ongoing operations of the Team according to company policies/procedures and ensures reliable, high quality Customer Service. Responsible for performance management, coaching, development, and identifying the needs of assigned team.
  • Meets regularly with associates to review monthly performance results and quality standards. Make recommendations for improvement, including additional training needs.
  • Ensures Compliance with applicable country laws and regulations.

Impact You'll Make:

yrs. of Credentialing experience

  • Tertiary qualification preferred.
  • Supervision or Management experience required: 2+ years (minimum)
  • Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues.
  • Ability to perform multiple tasks and produce high quality completed work on consistent basis.
  • Independent judgement, and discretion to render membership approval/declination with little oversight by Supervisor/Manager.
  • Looks at ways to improve day to day management of the department.
  • Ability to maintain focus, flexibility, organization and adjust to continual reprioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fastpaced turn time requirements.
  • Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
  • Proficient to advanced office computer skills.
  • Knowledge of AML, KYC and relevant related policies is an advantage.
TransUnion Job Title

Lead, Business Operations Support

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