Senior Specialist: I&s Change Management and

1 week ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Job Description:

Management Reporting, Communication, and Business Support

  • Supporting I&S with adhoc and routine official comms to various stakeholders in the business. This includes developing and distributing appropriate communication materials (e.g., departmental and stakeholder updates, newsletters, minutes, etc.)
  • Supporting the people management agenda of I&S
  • Driving team skills development across all the I&S teams
  • Assist with team mobility progammes and working with hiring managers to close vacancies
  • Supporting the Head of I&S Optimisation with coordinating the responses for information for adhoc and scheduled regulatory submissions i.e., monthly, and quarterly risk assessments, SARB Prudential Meetings, Board requests, Country Board / Regulatory Requests, and managing various submissions for internal and external senior management engagements across I&S
  • Drive coordination of team strategy and objectives with monthly updates to the scorecard
  • Working with external bodies and coordinating I&S efforts and inputs into those joint working groups
Continuous Business Improvement

  • Determine measurement approaches, methodologies, and metrics to assess the effectiveness and efficiency of changes implemented across I&S (including analyzing the impact of the change on all impacted stakeholders)
  • Assesses whether a change has been successful and communicates results to support teams and senior management.
  • Work closely with Financial Crime Change Team to develop I&S specific detailed change & release documentation & communication plan sacross the change & release lifecycle (reflecting the scope of the changes, risks & risk implications of proposed changes, prioritization, schedules, resource requirements, roles & responsibilities, integration points, quality assurance processes, monitoring parameters and processes etc. This will be done across the change & release lifecycle (preduringpost change & release)
  • Design and coordinate employee surveys, facilitate focus groups and produce reports to summarize findings and offer recommendations of I&S development initiatives that support organizational and system performance improvement
  • Develop and design organizational development interventions to effectively manage conflict, build teams, create change agility and build culture that is aligned to the department's strategic objectives
  • Develop and implement appropriate performance management policies, systems and procedures that will ensure quality performance planning and development practices across the department including the development/recommendation of optimal enabling technologies for the management of performance.
  • Develop and implement competency Framework in line with the department's vision and strategy
  • Identify areas requiring improvement with the change management process and its implementation
  • Troubleshoot and document potential issues related to change implementation, such as delay or incorrect results and work with the I&S risk manager to ensure all risks are mitigated and documented appropriately
  • Work closely with operations and other groups to minimize obstacles to implementing changes
  • Report to the Management team on a regular basis regarding impact, successes, issues, and risks.
Qualifications and Experience

  • A bachelor's degree in Marketing, IT, Project Management and Business Management
  • 7 to 10 years' experience in large scale complex business programme change management environment
  • Experience in the implementation of change programs including project management and coaching skills necessary.
  • A strong understanding of change management, project management, and business processes is required
  • Exceptional written and oral communication skills, able to develop executivelevel presentations
  • Exceptional senior stakeholder management skills
  • Strong Multimedia experience ability to put together visually appealing communication deliverables (from posters and 1page briefs to shot clips and videos) advantageous
  • Experience in facilitating seniorlevel meetings to surface and resolve sensitive issues and drive alignment
  • Experience in coaching senior management on change management deliverables
  • Excellent computer literacy, especially in the Microsoft Office products (Word, Excel, PowerPoint, MS teams) and survey tools
  • Industry, organizational and business awareness knowledge, and skill
  • Understanding of strategic project lifecycle and environment; and solid understanding of change activities and processes on large projects/programmers.
Education

Bachelor Honours Degree:
Law, Military Science

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