Centre Manager

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

We are looking for a Call Centre Manager with 5+ years experience in a call centre environment who will be responsible for collections performance of outstanding debts from the new or existing client base. S/he will be managing a team of collectors to recoup such funds using efficient and effective methods to maximise returns. The incumbent will be...

**Qualifications**: - Bachelors’ Degree or Masters’ Degree in Business Administration - Evidence of continuous professional development **Experience** - Minimum of 10 years’ experience within the Financial Services Industry/Short-Term insurance industry - Outbound Call Centre Experience essential - Minimum of 5 years’ experience, leading cross...

Outbound Sales Call Centre Manager with B-Degree / MBA and minimum 10 year’ Financial Services Industry/Short Term Insurance Industry, and minimum 5 years’ experience in leading cross functional and diverse teams, required to drive and implement strategy to transform the business into a leading provider of short term insurance into the future. Minimum...

**Purpose**: To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors,...

KEY RESPONSIBILITIESAs a call centre agent, you may be required to work in both the inbound and outbound call centre.Areas of responsibility may include but not limited to:To professionally resolve inbound queries from clients and all relevant parties. To ensure that queries which are unable to be resolved immediately are followed up and resolved within the...

Purpose:To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors,...

Key Performance Indicators Attend to the diary report. Liaising with the Centres to collect outstanding debt across all the disciplines. Unblocking and blocking of accounts Assisting the Centres with all the accounts queries Contact all the patients that have outstanding debt. Provide feedback on all the age analysis worked on for the month to the...

Insurance based company seeks a well experience Senior Call Centre Manager to join their team Minimum of 10 years’ experience within the Financial Services Industry/Short-Term insurance industry - Outbound Call Centre Experience essential - Minimum of 5 years’ experience, leading cross functional and diverse teams; - Experience in partner and...

Key Performance IndicatorsAttend to the diary report.Liaising with the Centres to collect outstanding debt across all the disciplines.Unblocking and blocking of accountsAssisting the Centres with all the accounts queriesContact all the patients that have outstanding debt.Provide feedback on all the age analysis worked on for the month to the Debtors...

Role Duties and Responsibilities: Manage the day to day running of the centre, focusing on exceptional customer service Inspire your team of associates, developing their skills to get the best from each team member Promote your centre to new customers and show them how flexible workspace could enhance their business Generate leads by delivering engaging...

You will have the opportunity to be involved in shaping the commercial landscape of Company SA through the below Tasks and Responsibilities: - Building business case models - Variable revenue tracking and sign off - Business unit performance commercial reviews - BPO call centre business modelling and operations support in the Global Business Processing call...

POSITION Group Reservations & Systems Manager REGION Bryanston, Johannesburg ABOUT THE POSITION A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Manager with at least 5 years’ experience managing a call centre and reservations department for multiple properties. The duties include management of the...

**Job Title**:After Sales Manager **Location**: Bryanston **Company**: Nestlé Nespresso **Qualifications**: University Degree in Industrial, Mechanical, or Electrical engineering preferred. **Experience**: At least 3 years of technical experience in managing after sales centres. **Closing date**:23 May 2024 Are you passionate about delivering...

POSITION Group Reservations & Systems ManagerREGION Bryanston, JohannesburgABOUT THE POSITIONA luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Manager with at least 5 years' experience managing a call centre and reservations department for multiple properties.The duties include management of the day-to-day...

Job Title: Creditors Clerk Workplace: Head Office (Bryanston) Position Type: Permanent Direct Report: Senior Bookkeeper (with dotted reporting line to Financial Manager) Purpose: To be responsible for carrying out accounting and administrative duties such as the processing and payment of suppliers’ invoices, reconciliation of statements, following up,...

Job Title: Creditors ClerkWorkplace: Head Office (Bryanston)Position Type: PermanentDirect Report: Senior Bookkeeper (with dotted reporting line to Financial Manager)Purpose:To be responsible for carrying out accounting and administrative duties such as the processing and payment of suppliers' invoices, reconciliation of statements, following up, obtaining...

**KEY OUTPUTS** - Effectively manage a team of telesales agents - Ensure SL and outputs are being achieved by the team - Effective management of outbound productivity within team - Ensure sales and productivity levels are achieved - Handle escalated calls and queries - Responsible for the total performance management of the team - Set daily, weekly and...

Purpose: Overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. Key Performance Indicators Attend to all the rejections on the EDI report Attend to all the walkout report. Contact all the patients that have outstanding debt. Follow the collection process and the call scripts. Contact the medical...

Purpose:Overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty.Key Performance IndicatorsAttend to all the rejections on the EDI reportAttend to all the walkout report.Contact all the patients that have outstanding debt.Follow the collection process and the call scripts.Contact the medical aids on all...