Groups Reservations and Systems Manager

2 weeks ago

Bryanston, South Africa HotelJobs Full time
POSITION Group Reservations & Systems Manager

REGION Bryanston, Johannesburg

ABOUT THE POSITION


A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Manager with at least 5 years' experience managing a call centre and reservations department for multiple properties.

The duties include management of the day-to-day operations of the Central Reservations Department.

  • They will coordinate and supervise all staff that are employed in the Central Reservations Department.
  • The position communicates with all departments in order to ensure efficient and reliable service.
  • It is required that this individual will oversee the administration of all rates and system requirements on the Central Reservations System.
  • Preparing reports on a daily weekly, monthly as well as when required basis.
  • The overall management of inventory of the nine properties on the Central Reservations System is required.
  • Through sound knowledge of Opera, Apex and eRES /Nebula, this individual oversees the yielding and management of the online travel agent systems and API links with preferred partners.
  • Regular participation in the management meetings is required.

SYSTEM REQUIREMENTS

  • Microsoft Office, especially with Good Excel Skills
- eRES / Nebula, Opera & Apex

MINIMUM EXPERIENCE & REQUIREMENTS:

  • 5 to 8 years' experience managing a call centre and reservations department for multiple properties
  • Must have a good command of the English language with good writing skills
  • Solid interpersonal skills
  • Valid RSA ID
  • Dynamic
  • Self-Starter
  • Problem Solving
  • Team Player
  • Flexible

SALARY:

R CTC
The package includes a Provident fund of which the company contributes 5%.

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