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Call Centre Manager

4 months ago


Bryanston, South Africa NFD CONSULTING (PTY) LTD Full time

We are looking for a Call Centre Manager with 5+ years experience in a call centre environment who will be responsible for collections performance of outstanding debts from the new or existing client base. S/he will be managing a team of collectors to recoup such funds using efficient and effective methods to maximise returns.

The incumbent will be responsible to:

- Develop objectives for the call centre's day-to-day activities
- Conduct effective resource planning to maximise the productivity of resources
- Hire, coach and provide training to personnel to ensure high collection rates
- Prepare weekly and monthly performance reports for management
- Performance management of personnel

**Requirements and skills**
- Proficiency in MS Office and in use of the debt collection management systems
- High exposure in municipal debts
- Debt Collection knowledge, MFMA, POPI, NCA, NCR
- Use of tracing systems
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis
- Managerial experience in similar role
- Outstanding communication and interpersonal skills
- Excellent organisational and leadership skills with a problem-solving ability
- Grade 12 and post-matric qualification will be an added advantage
- Own transport essential

**Job Type**: Permanent

**Salary**: From R13,500.00 per month

Ability to commute/relocate:

- Bryanston, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/02/03