Senior Call Centre Manager

We are looking for a Call Centre Manager with 5+ years experience in a call centre environment who will be responsible for collections performance of outstanding debts from the new or existing client base. S/he will be managing a team of collectors to recoup such funds using efficient and effective methods to maximise returns. The incumbent will be...

Insurance based company seeks a well experience Senior Call Centre Manager to join their team Minimum of 10 years’ experience within the Financial Services Industry/Short-Term insurance industry - Outbound Call Centre Experience essential - Minimum of 5 years’ experience, leading cross functional and diverse teams; - Experience in partner and...

KEY RESPONSIBILITIESAs a call centre agent, you may be required to work in both the inbound and outbound call centre.Areas of responsibility may include but not limited to:To professionally resolve inbound queries from clients and all relevant parties. To ensure that queries which are unable to be resolved immediately are followed up and resolved within the...

Outbound Sales Call Centre Manager with B-Degree / MBA and minimum 10 year’ Financial Services Industry/Short Term Insurance Industry, and minimum 5 years’ experience in leading cross functional and diverse teams, required to drive and implement strategy to transform the business into a leading provider of short term insurance into the future. Minimum...

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

Purpose:To undertake theday-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre.Responsibilities of this role (critical performance areas):Assist in supervision and evaluate work activities of admin,...

Resolve inbound customer queries Receive, handle and resolve all incoming customer queries and enquiries timeously in a professional manner, using information from the system across the various channels Verify customers to make sure that you are addressing the member of the Fund before giving out information. Explain benefit structure of Fund and provide a...

**Resolve inbound customer queries** - Receive, handle and resolve all incoming customer queries and enquiries timeously in a professional manner, using information from the system across the various channels - Verify customers to make sure that you are addressing the member of the Fund before giving out information. - Explain benefit structure of Fund and...

Key Performance Indicators Attend to the diary report. Liaising with the Centres to collect outstanding debt across all the disciplines. Unblocking and blocking of accounts Assisting the Centres with all the accounts queries Contact all the patients that have outstanding debt. Provide feedback on all the age analysis worked on for the month to the...

Key Performance IndicatorsAttend to the diary report.Liaising with the Centres to collect outstanding debt across all the disciplines.Unblocking and blocking of accountsAssisting the Centres with all the accounts queriesContact all the patients that have outstanding debt.Provide feedback on all the age analysis worked on for the month to the Debtors...

You will have the opportunity to be involved in shaping the commercial landscape of Company SA through the below Tasks and Responsibilities: - Building business case models - Variable revenue tracking and sign off - Business unit performance commercial reviews - BPO call centre business modelling and operations support in the Global Business Processing call...

You will have the opportunity to be involved in shaping the commercial landscape of Company SA through the below Tasks and Responsibilities: - Building business case models - Variable revenue tracking and sign off - Business unit performance commercial reviews - BPO call centre business modelling and operations support in the Global Business Processing call...

**Purpose**: To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors,...

POSITION Group Reservations & Systems Manager REGION Bryanston, Johannesburg ABOUT THE POSITION A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Manager with at least 5 years’ experience managing a call centre and reservations department for multiple properties. The duties include management of the...

Clockwork is looking for a skilled and solutions-oriented senior strategist with a strong analytical mind to craft compelling strategies that deliver results. The strategist’s responsibilities will include conducting extensive research, analyzing findings, making recommendations, presenting to clients, and briefing creatives. You should be a thinker with a...

Purpose:To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors,...

**KEY OUTPUTS** - Effectively manage a team of telesales agents - Ensure SL and outputs are being achieved by the team - Effective management of outbound productivity within team - Ensure sales and productivity levels are achieved - Handle escalated calls and queries - Responsible for the total performance management of the team - Set daily, weekly and...

POSITION Group Reservations & Systems ManagerREGION Bryanston, JohannesburgABOUT THE POSITIONA luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Manager with at least 5 years' experience managing a call centre and reservations department for multiple properties.The duties include management of the day-to-day...

The incumbent in this role should efficiently manage the travel booking process across all levels to ensure a streamlined, effective, and cost-effective travel service delivery. They must also adhere to my client, in-house system, processes, and procedures. **Principal Accountabilities and Responsibilities** **Technology & Systems**: - Consult on Amadeus...

KEY OUTPUTS Effectively manage a team of telesales agents Ensure SL and outputs are being achieved by the team Effective management of outbound productivity within team Ensure sales and productivity levels are achieved Handle escalated calls and queries Responsible for the total performance management of the team Set daily, weekly and monthly targets for the...