Customer Strategy and Planning Manager
2 weeks ago
Business Title:
Customer Strategy & Planning Manager - Ice Cream
Location:
La Lucia Ridge
Job Overview:
The Category Strategy & Planning Manager is responsible for developing and implementing the activation plan that supports the objectives of our brands and the customer.
Lead the development execution of brand/category solutions & activities for Customer/Channels based on fully integrated, shopper, customer and channel insights.
Main Accountabilities:
- Develop customer & shopper insights. Translate insights into business building opportunities within specific customers/channels
- Use and leverage account specific category and shopper insights
- Build account/channel specific Customer marketing plans to deliver category/brand objectives (CMP) in conjunction with Brand Marketing Plan (BMP) and Customer Business Plan (CBP), with specific focus on developing OOH channels
- Integration of customer marketing plans with brand marketing plan and customer business planning
- Work with Account managers to ensure excellence in instore activation and delivery of integrated Customer Business Plan and Customer Marketing Plan
- Work with the brand managers to deliver activation plan efficiency and effectiveness
- Communicate the customer's marketing and business strategy to the brand teams
- Develop strong relationships with Customers at category expansion level
- Customer and customers' Shopper input into Innovation program
- Set strategy and targets for Trade investment spend
- Consolidate into S & OP via Lock meeting that Forecast is meeting the strategic growth plan of the category
- Ensure Brand standards/Brand DNA for channels are adhered to. E.g. consistent use of brand key visuals, customer activation themes aligned with brand activation
- Lead execution of plans & activities related to DAVE framework (Desirability, Availability, Visibility, Execution)
- Lead optimisation of cabinet throughout by channel based on channel strategies
- Analyze the ROI of the marketing activities executed with the customers
- Channel and Customer execution of category thought leadership
Minimum Requirements:
Essential:
5 years relevant Category & Customer experience
Customer Facing experience combined with Brand Building experience is ideal
Desirable:
Two to three years Account management experience is an advantage
Prior experience in Impulse driven categories or OOH channels an advantage
-
Customer Strategy Planning Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Unilever Full timeBusiness Title: Customer Strategy Planning Manager (Curry, Bouillons, Soup & Snacking)Location: La Lucia RidgeJob Overview:The Customer Strategy Planning Manager is responsible for developing and implementing the in-Market execution plan that supports the objectives of our brands through Customer/Channels aligned to the Business Unit strategy based on fully...
-
Strategy Director
2 weeks ago
Durban, KwaZulu-Natal, South Africa Groupm Sa Full timeLocation:Johannesburg Employment Type: Full-time Reporting to: Managing Partner Company Overview: We discover the breakthroughs that brands need to win. The discoveries, experiences, invention, integration and impact that will make a difference to their business. We are built to keep pace with change, built on data and technology, built for people and...
-
Strategy, Performance and Office Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Affirmative Portfolios Full timeHuman ResourcesDurban ~ Upper Highway Area***: Strategy, Performance and Office ManagerHillcrest (Durban)R per month- 6 Month Temporary ContractAn excitingtemporary contract opportunity exists for a Strategy Performance and Office Manager, to work for Hillcrest based company in Durban. This is a temporary contract therefore would best be suited for someone...
-
Customer Executive
2 weeks ago
Durban, KwaZulu-Natal, South Africa RCL FOODS Careers Full timeAt RCL FOODS, we approach things differently and strive to think bigger and work smarter, together as a team. Our ultimate goal is to provide 'MORE FOOD TO MORE PEOPLE, MORE OFTEN'.If you are passionate about leading and want to be part of our vision, we are currently seeking a dedicated CUSTOMER EXECUTIVE. In this role, you will drive the Food Services...
-
Warehouse Capacity and Planning Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa F and G Sourcing Specialist Full timeOur Freight Client is currently looking for a Warehouse Capacity and Planning Manager base in DurbanJob Function:The incumbent will manage, plan and coordinate the use of warehouse capacity, resources, operational efficiencies and maximum space utilization within the facilities.Education and Experience: Relevant Diploma or Degree Valid driver's vehicle...
-
Customer Experience Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Talented Recruitment Full timeKwaZulu Natal, Durban- (Negotiable)Customer Experience Manager required to increase and improve customer engagement, product adoption, and customer retention. Gain valuable insights based on customer data to drive new acquisitions, reduce churn, manage retention, and improve customer experience. Based in Umhlanga, DurbanDuties and responsibilities: Work with...
-
Customer Experience Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Switch Consultants Full timeCustomer Experience ManagerThe role:We are a proudly South African investment company focusing on Technology,Media,Telecommunications, and Financial Services. Our employees are always at the forefront ofbusiness technology, and we count on them to use their knowledge and skills, to move ourcompany from strength to strength.A Customer Experience Manager at...
-
Planning Manager Sheet Street
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timeyour purposeTo control, monitor and co-ordinate the departmental merchandise plans thus ensuring sales, profit and stock targets are set so that company strategic objectives are met by guiding the merchandise planners and recommending action to the merchandise executives.your key responsibilities1) Achievement of Financial Key Performance Indicators...
-
Demand Planning Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kerry Full timeRequisition ID 47458Position Type FT PermanentRecruiter #LI-RG1Posting Type LIKerry offers the industry's largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world's top Retailers and Manufacturing companies to produce some of the best...
-
Construction Planner
2 weeks ago
Durban, KwaZulu-Natal, South Africa Gantt Planning Full timeWere looking for an individual to assist us with the following:Construction Planning Progress Updates Impact Analysis On Screen TakeoffsQualifications Required. BTech Construction Management or BTech Quantity Surveying.Skills Required: CCS (Candy) MS Projects Bluebeam Takeoffs.Job Types: Part-time, Temporary, InternshipContract length: 12 monthsPart-time...
-
Contracts Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa contracts manager Full time25 years or more experience required as a civil engineer or contracts manager. A well experienced, driven individual with meticulous attention to details, sound knowledge of construction procedures on and off site, a specialist in the civil works (structural, roadworks, infrastructure) division is needed. We require the following minimum...
-
Customer Business Development Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Unilever Full timeBusiness Title: Customer Business Development LeadFunction: Customer DevelopmentLocation: Johannesburg/DurbanMAIN JOB PURPOSE:The Customer Business Development Director is responsible for development and execution of the customers and channels strategy and customer business plan, to achieve short and long-term business results. He/she owns the contacts with...
-
Production Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pollock and Associates Full timeProduction Manager EngineeringDurban - Kwa Zulu Natal - South AfricaWe are seeking a skilled Engineering professional to join our clients team as a Production Manager. In this role, you will be at the forefront of manufacturing operations, providing strategic guidance and leadership to achieve production and organisational targets.With a degree in...
-
Senior Digital Strategy Planner
2 weeks ago
Durban, KwaZulu-Natal, South Africa Switch Consultants Full timeSenior Digital Strategy PlannerDigital Strategist skilled in digital strategy within the context of an integrated brand andcommunication strategy (6-8 years).Digital strategy translating lead agency communication strategies across theconversion funnel.Developed annual digital playbooks & campaign strategies together with roll-out plans,measurement &...
-
Customer Relations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hire Resolve Full timeHire Resolve is collaborating with a top electronics company in KwaZulu-Natal to hire a Customer Relations Manager. As a Customer Relations Manager, your main role is to manage and improve customer relationships, ensure satisfaction with products and services, and boost customer loyalty.You will be the primary contact for assigned customers, handling...
-
Customer Retention Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, DurbanUmhlanga. Growing online sports betting company seeks Customer Retention Manager with strong understanding of online sports betting, casino games, customer behaviour and a passion for sports. Must have minimum 5 years experience in customer retention management.Responsibilities: Develop and implement a customer retention strategy to...
-
Customer Experience Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Job Tool Kit Full timeSkills and experience required National Senior Certificate/Matric required. Technology or marketing degree required. Financial Services experience essential. 10 years of leadership experience in an outbound and Inbound contact centre Experience in managing the profitability (revenue and cost) of scale campaigns aswell as stakeholder management experience...
-
Customer Relations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hire Resolve Sa - Executive Recruitment Agency Full timeHire Resolve's client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention.Responsibilities:Develop and maintain relationships with key...
-
Supply Planning Supervisor
2 weeks ago
Durban, KwaZulu-Natal, South Africa RPO Recruitment Full timeThe client is looking for a qualified, driven Demand and Supply Planning Supervisor to join their team in Durban.The successful applicant will be responsible for the demand planning and management processes for new and existing products:Role Responsibilities: Demand and Supply Planning Operation for Ruminant Collect sales forecast from the business team,...
-
Workforce Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Customer Experience People Sa (Pty) Ltd Full timeSend an email about this job to a friend or to yourself.The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making.Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase...