Customer Service Manager manufacturing

2 weeks ago


Durban, KwaZulu-Natal, South Africa Futurelink Global Recruitment Full time

Introduction


Our client is a global leader in the manufacture and supply of a range of consumables into the packaging and printing industry.

Good salary and prospects on offer.

Duties & Responsibilities


To lead the Customer Service Department in developing and delivering optimum service levels to ensure an exceptional customer service experience.

Reporting to the National Sales Manager, the incumbent will:
Receives orders and enters into system.

Facilitate credit hold communication between internal departments.

Prepares proforma invoices for export orders and ensure that PO numbers align.

Facilitates coordination of orders between Sales Reps / Key Account Managers and Customers

Facilitates coordination of priority orders with production and ensures deadlines are met.

Maintains supporting documents.

Follows up on payments.

Conducts customer satisfaction surveys on a quarterly basis.

Drive sales to grow volume and profitability of business.

Supports the drive to digitalise and to meet defined business targets.

Reconciles consignment stock at month end, loading and invoicing, investigates and resolves all the queries relating to invoicing.

Passing of credit notes and loading on system when required, and invoicing of delivery notes from dispatch where applicable.

Assists with customer queries - daily

Price increases - submits price lists to all customers and updates prices on SAP.


Provides ongoing coaching to wider team, and provide Customer Service Team Lead with a regular forecast of future needs for the client services team as a whole.

Supports in maintaining ISO document for customer service, including the audits process.

Desired Experience & Qualification
Matric

Tertiary qualification - advantageous

Proven customer liaison ability and experience

Proven supervisory / leadership experience

Experience working on SAP or ERP system

Market related with good career prospects.

**Interested?

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