Guest Experience Coordinator

2 weeks ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time
If you are a target driven person, would like earning amazing Incentives, then this position is for you.

JOB RESPONSIBILITIES
Ensure that call quality standards are maintained

Accurately capture data provided by clients

Achieve quality targets
Attendance of mandatory meetings i.e daily and weekly

Mandatory daily training homework to be completed daily

Attendance of mandatory department training session

SKILLS AND COMPETENCIES
Selling products and services using objection handling to prospective customers

Strong verbal communication ability (English)

Good listening skills

Ability to build rapport

Persuasive and resilient

Self-motivated and results orientated

Solutions orientated

Goal orientated

Team Player

Compliance

Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns

Maintain a professional approach to selling and manage existing clients

Adherence to service level agreements and policies

High quality orientation

Attention to detail

Speak fluently

Have good organisational and time management skills

Highly professional and takes ownership

Maintaining positive business relationships to ensure future sales

Reach out to customer leads

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule

Matric

At least 2year sales experience

Requirements:

  • Proven work experience as a Sales Representative
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, negotiation and communication skills
  • Prioritizing, time management and organizational skills


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