Subsidy and Beneficiary Administrator

2 weeks ago


East London, Eastern Cape, South Africa Isilumko Staffing Full time

I am looking for an experienced individual with a Grade 12 completed, and at least - 4 years' experience in housing delivery OR office administration and data capturing of 2 years' for the Eastern Cape area.

Will be reporting into the Subsidy Manager. Will be a 6-month contract.

Responsibilities will include:

Data management

  • Collect source documents from various sources( payslips/ID/affidavits/contracts)
  • Compile, sort and verify the accuracy and the validity of documents and data
  • Compare data on current database with data on documents
  • Capture data from source documents and update data that is on the databases (when required)
  • Maintain logs of activities and completed tasks
  • Make input in the compilations of lists for allocation and relocation of beneficiaries
  • Prepare relevant documentation and communicate this to project beneficiaries

Document storage

  • Scan all source documents
  • Save documents according to storage protocols
  • Ensure all documents sorted are clear and easy to read when accessed on system

Quality review

  • Resolve unclear, garbled or indecipherable source documents
  • Locate and correct data entry errors
  • Report inaccuracy and data errors to Subsidy Manager
  • Track and report on inaccuracies and errors
  • Attend to adhoc issues relating to the beneficiary management function

Liaison

  • Liaise on beneficiary management matters with:
  • Local/provincial government departments
  • Contractors
  • Community Liaison Officers
  • Project management team
  • Assist with managing the helpdesk by attending to beneficiaries and ensure resolution of queries and other associated matters
  • Attend meetings as and when required

Reporting

  • Produce required reports according to requirements and defined timelines for:
  • Subsidy Manager
  • Contractors
  • Project management team

Requirements:

  • Project management studies will be a PLUS
  • Computer Literate (Word, Excel, Outlook)
  • Experience in the housing subsidy environment / public sector
  • Must have working knowledge of the Human settlement system
  • Clear credit record, clear criminal record, clear fraud record, great track record
  • Excellent English communication written and verbal
  • Great customer service skills
  • Stakeholder engagement and management skills
  • Resilient
  • Decision maker
  • Deadline driven
  • Ethical
  • Integrity
  • Organised
  • Analytical
  • Process driven


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