Employee Benefits Adviser Boksburg, Gauteng

3 weeks ago

East Rand, South Africa PSG Konsult Ltd. Full time

**Designation**:

Employee Benefits Adviser | Boksburg, Gauteng

**Category**:

Advisers

**Job Level**:

Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents

**Posted by**:

PSG Financial Services

**Posted on**:

12 Jun 2024

**Reference Number**:

POS37870

**Closing date**:

26 Jun 2024

**Position Type**:

Permanent

**Location**:

East Rand Atlas Road

**Overview**:
**VACANCY | EMPLOYEE BENEFITS ADVISER | BOKSBURG, GAUTENG | PERMANENT**

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

**Job description**:

- To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning
- To train and manage service excellence for the Employee Benefits administration team
- To assist and support the employee benefits consulting team in providing professional, high-quality consulting and administrative services to clients to ensure client satisfaction, retention and expansion
- To ensure an effective employee benefits environment
- To advise on escalated risk underwriting needs for clients

**Responsibilities**:

- Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required
- Requests for benefit statements
- Beneficiary nominations
- Retirement fund withdrawal claims etc.
- Assist with MyPractise as and when required
- Provide ongoing feedback to clients
- Support team in relationship management with service providers
- Individual discussion with new members explaining benefits, when required
- Maintain Client Relationship Management system
- Ensuring turnaround times and SLA's are adhered to
- Co-ordination of high-level deliveries e.g. member benefit statements
- Secretarial services; agenda pack preparation, minutes, actions from meeting

**Minimum requirements**:

- Completed NQF 5, NQF 6, BCom qualification or post graduate diploma
- Regulatory Exam for Representatives passed (RE5)
- 5 years relevant work experience within the financial services industry
- Commission Statement preparation and finalisation
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
- Experience of working with, or for, at least one of the larger employee benefits administrators in South Africa and knowledge of their employer and member portal functionality

**Competencies**:

- Planning and Organising skills
- Analytical skills
- Customer services skills
- Problem-solving skills
- Deadline driven

**How to apply**:

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