Subsidy and Beneficiary Administrator

4 months ago

East London, South Africa Isilumko Staffing Full time

I am looking for an experienced individual with a Grade 12 completed, and at least 2 - 4 years' experience in housing delivery OR office administration and data capturing of 2 years' for the Eastern Cape area. Will be reporting into the Subsidy Manager. Will be a 6-month contract.

Responsibilities will include:
**Data management**
- Collect source documents from various sources( payslips/ID/affidavits/contracts)
- Compile, sort and verify the accuracy and the validity of documents and data
- Compare data on current database with data on documents
- Capture data from source documents and update data that is on the databases (when required)
- Maintain logs of activities and completed tasks
- Make input in the compilations of lists for allocation and relocation of beneficiaries
- Prepare relevant documentation and communicate this to project beneficiaries

**Document storage**
- Scan all source documents
- Save documents according to storage protocols
- Ensure all documents sorted are clear and easy to read when accessed on system

**Quality review**
- Resolve unclear, garbled or indecipherable source documents
- Locate and correct data entry errors
- Report inaccuracy and data errors to Subsidy Manager
- Track and report on inaccuracies and errors
- Attend to adhoc issues relating to the beneficiary management function

**Liaison**
- Liaise on beneficiary management matters with:

- Local/provincial government departments
- Contractors
- Community Liaison Officers
- Project management team
- Assist with managing the helpdesk by attending to beneficiaries and ensure resolution of queries and other associated matters
- Attend meetings as and when required

**Reporting**
- Produce required reports according to requirements and defined timelines for:

- Subsidy Manager
- Contractors
- Project management team

**Requirements**:

- Project management studies will be a PLUS
- Computer Literate (Word, Excel, Outlook)
- Experience in the housing subsidy environment / public sector
- Must have working knowledge of the Human settlement system
- Clear credit record, clear criminal record, clear fraud record, great track record
- Excellent English communication - written and verbal
- Great customer service skills
- Stakeholder engagement and management skills
- Resilient
- Decision maker
- Deadline driven
- Ethical
- Integrity
- Organised
- Analytical
- Process driven

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