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National Warranty Claims Administrator
2 weeks ago
National Warranty Claims Administrator - Join Our Dynamic Team
Are you passionate about the automotive and industrial industry? Are you a detail-oriented professional with exceptional problem-solving skills? We have an exciting opportunity for a National Warranty Claims Administrator to join our team and oversee warranty claims across South Africa.
With extensive travel within SA borders, you'll be at the forefront of ensuring customer satisfaction and maintaining our high standards.
_ Responsibilities and Duties:
_
- Upholding Compliance and Integrity:
Embrace and adhere to our compliance, integrity, and ethical processes while identifying and escalating any risks that may arise in your area of expertise.
- Technical Expertise:
- Effective Claims Management:
- Communication and Customer Support:
Engage with clients and various stakeholders via phone and written communication, providing exceptional support and resolving queries promptly to enhance customer satisfaction and retention.
- Fraud Detection:
- Stakeholder Relationships:
- System Maintenance:
- Continuous Improvement:
- Customer Advocacy:
- Data Analysis:
- Team Management:
Lead and manage the warranty departments located in East London, Durban, Cape Town, and Benoni, fostering a collaborative and high-performing environment.
- Facility Management:
- Safety and Liability Claims:
- Fleet Vehicle Analysis:
- Online Complaints Resolution:
Resolve customer complaints in a timely and professional manner through our online channels, showcasing excellent communication and problem-solving skills.
- Project Management:
_ Qualifications and Experience:
_
- BTech/Diploma in Risk Management, Chemical Engineering, or Electrical Engineering.
- Strong computer and technical/mechanical abilities.
- Very good knowledge of JDE, MS Word, and MS Excel.
- Chemical, electrical, and risk analysis abilities.
If you are a dedicated professional who thrives in a challenging and dynamic environment, we want to hear from you Join our team and make a significant impact on our national warranty claims management while enjoying opportunities for growth and development.
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