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Claims Consultant

3 months ago

Boksburg, Gauteng, South Africa PSG Konsult Full time

Job description:

The Claims Consultant will be responsible to provide administrative assistance and support on commercial claims business.

Responsibilities:

  • Liaising and providing feedback to clients of claim progress
  • Handling client queries
  • Claims Management: the daily claims process from capturing received claims to processing and closing claim.
  • Validating the claims (consultant must first check if the claim falls within the policy parameters)
  • Registering claims and Appointing assessors via the Insurer
  • Collecting additional information from client in respect of the claims
  • Recording details and information on relevant systems
  • Building and maintaining good working relationships with clients and internal stakeholders
  • Bridging the gap between the office and insurance companies
  • Maintaining a good working relationship with insurers
  • Reporting
  • Manage client retention
  • Good underwriting knowledge and understanding
  • Understanding policy wording and various products on the commercial side

Minimum Requirements:

  • Grade 12/Matric
  • Fully computer literate (Microsoft Office 365: Word, Excel and Outlook)
  • NQF Level 4 Full qualification (Short term insurance)
  • Regulatory examination RE5 successfully completed
years relevant experience in commercial claims (including fleets, inventory, assets, etc.)

  • Experience in a broker's office is essential

Skill set required:

  • Strong communication skills
  • Professional
  • Client focused
  • Proactive and able to work independently

How to apply:

Application Question(s):

  • Do you have Broker's Office experience?

Experience:

- commercial claims: 5 years (required)

License/Certification:

  • RE 5 Certificate (required)
  • NQF 4 Short-Term Insurance Certificate (required)