Product Support Specialist Excavators

2 weeks ago


Boksburg, Gauteng, South Africa ALOS Innovative Workforce Solution Full time

VACANCY:
Product Support Specialist Excavators - Construction Machines

AREA:
Boksburg

Overview:
To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.

Requirements:

  • Qualified Mechanic / Hydraulic / Electrical
  • Engineering qualification will be beneficial
  • Facilitator certificate will be beneficial
  • Fit for travel (Yellow Fewer)
  • Fit for duty
  • Valid passport
  • No criminal record
  • MS Office Suite
  • Presentation skills

Experience:

  • Earth moving with electrical and hydraulic
  • Troubleshooting and Fault Finding
  • People Management/Supervision
  • Parts and Product knowledge

Duties and responsibilities:

  • Assist dealer network with technical enquiries and technical problems with machines to resolve product issues.
  • Investigate into field information reports to identify notifications of serious problems.
  • Determine the cause of problems and submit Field Information Reports to factory to assist customer and provide accurate feedback
  • Receive and inforce service bulletin instructions to ensure compliance.
  • Provide technical support to customers (verbal and physical) to ensure products operate continuously.
  • Provide technical support to all external customers and conduct continuous monitoring of service and product quality
  • Perform any adhoc projects on request
  • Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales
  • Perform training to delegates on specialized field on predetermined dates
  • Assess staff on practical training to upskill the workforce and build internal confidence
  • Provide feedback to training supervisor regarding the progress of mechanics in practical training
  • Perform health and safety training to ensure a healthy and safe work environment
  • Conduct training to mechanics on technical report writing to ensure efficient reporting to customers
  • Assist Warranty Coordinator with technical queries to judge warranty claims
  • Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
  • Ensure the Kenkijin philosophy, values, principles and behaviors are promoted and established through the business unit
  • Perform any reasonable request as requested by any person within the company within a reasonable time
IF YOU HAVE NOT HEARD FROM US WITHIN 2 WEEKS PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL

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