Technical Documentation Administrator

2 weeks ago

Cape Town, Western Cape, South Africa TechQuarters Full time

Job Description - Commercial Analyst
Babble is a leading technology business that is reimagining how we do work.

Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions.

Babble's growth over the last few years is one of the big success stories in its industry.

This is demonstrated by the private equity investment of Graphite Capital in November which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business.

Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

The Purpose of your role
Babble Contact - increasing customer engagement by enabling quality, positive, productive, and ultimately more profitable conversations with our customers


Babble Contact is on the hunt for a capable Technical Documentation Administrator to join our ever-expanding team as we continue our rapid growth journey deploying hosted solutions into the EMEA market supported by our partners.


Key Responsibilities
Responsible for working closely with the technical teams enabling them to better support our customer.

You will handle several support tickets simultaneously, providing expert recommendation/advice/support in a technical and supportive role within a fast paced, deadline driven environment.


  • Speaking with technical engineer to gather information.
  • Locating and collating supplier and systems information
  • Producing standardised technical documents
  • Creating and updating process documents
  • Taking ownership of support cases, where an initial resolution was not provided and has exceeded the service level agreement.
  • Escalate cases requiring higher level of intervention or of a critical nature.
  • Provide excellent customer service and always adopt a professional manner with colleagues, customers and maintain strong working relationships.

What good looks like for this role

  • Prioritise multiple responsibilities and deliver on commitments, must be comfortable working in a fastpaced dynamic environment.
  • Ability to operate with mínimal guidance; must be able to exercise sound judgement and decision making in challenging situations.
  • Excellent written English and ability to produce clear and concise written work
  • This will be tested during the recruitment process.
  • Ability to talk understand technology at a high level ideally having worked in the IT industry or studied it at college.
  • Attention to detail.

Requirements for the role

  • Have a strong/high level understanding of technology
- ideally having worked in the IT industry or studied it at college.

What you also need to know
Training on our products and internal processes will be provided.

Why would you work at Babble?

  • Competitive salary
  • 9day fortnight (we are currently trialling this)
We are changing the way our space works by innovation. Why wouldn't you want to be part of that?

The recruitment journey
We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the recruiting manager. If you proceed past this then you will have a video interview with the recruiting manager and one of the Executive Leadership Team

Application Question(s):

Experience:

  • IT: 1 year (required)

  • Technical Documentation Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Documentation Developer to join our team in Cape Town.The successful candidate will be responsible for creating and maintaining technical documentation for our products and services. This includes writing user guides, installation instructions, and other technical documents.The ideal candidate should have: A...

  • Technical Writer and Documentation Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa mothers2mothers Full time

    Job Title- Technical Writer and Documentation Specialist- Organisation Levels- mothers2mothers -> m2m Head Office -> Programmes- Location- Cape Town -, 8000 ZA (Primary)- Type of position- Fixed Term Contract- Education- Master's- Closing Date- 19/4/2024- Job DescriptionWe are seeking a Technical Writer and Documentation Specialist (TWDS) to help us better...

  • Technical Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ukuzimanya Technical Services Full time

    Responsibilities:Network Administration: Configure and maintain network infrastructure, ensuring optimal performance and reliability. Collaborate with the team to implement network security measures.System Administration: Assist in the management and maintenance of servers and systems. Troubleshoot and resolve hardware and software issues.Certification...

  • Document Controller

    2 weeks ago

    Cape Town, Western Cape, South Africa Lycopodium Full time

    With offices in various countries around the world, Lycopodium is dedicated to providing top-notch professional engineering and project delivery services globally, particularly in the resources, infrastructure, and industrial processes sectors. By becoming part of our international team and learning from experienced professionals, you open up a world of...

  • Documents and Payroll Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa RJPersonnel Full time

    3years Complete all documentation with all details required, every time without error, highlighting any deviations or nonconformance. Ensure correct filing and safekeeping of documents. Reconciliation of monthly payroll. Create, prepare and maintain accurate employee files. Prepare and maintain accurate payroll records and reports. Reports: Leave / Sick...

  • Document Indexer

    2 weeks ago

    Cape Town, Western Cape, South Africa Appeal Document Services Full time

    Appeal Document Services is seeking a highly meticulous individual to join our team as a Document Indexer. If you are a detail-oriented professional with a background in legal studies or paralegal work, we want to hear from you. This role is ideal for someone with a degree in legal studies and prior experience in a similar position.- Indexing Legal...

  • Project Document Controller

    2 weeks ago

    Cape Town, Western Cape, South Africa Talent Acquisition Consulting (Pty) Ltd Full time

    A leading player in the renewable energy sector is seeking a dedicated and detail-oriented Project Document Controller to join their team. Key Responsibilities:Document Control:- Set up and maintain the Project Communication System supplied by the EPC Contractor, ensuring effective internal distribution, archiving, and storage of all correspondence.-...

  • hr administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa TE Technical Placements Full time

    Join our team! We are looking for a skilled HR Administrator to join a major retailer. If you have experience in recruitment, selection, and onboarding staff, we want to hear from you. Having a background in training is a plus. A qualification from a reputable institution and at least 3 years of experience are required. Previous experience in the retail...

  • Epc Project Document Controller and Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa JUWI GmbH Full time

    EPC Project Document Controller and Administrator (M/F/d):Cape Town, South AfricaWork experienceOffice, administration, processingProject Management, Product Management At JUWI you have the chance to work on a real project for the future of our planet. JUWI South Africa is part of the international JUWI Group, one of the world's leading renewable energy...

  • Software Document Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    _Our team is growing, you have an opportunity to be part of the team as a Software Document Writer.__Could this be for you?_You will enjoy working in this environment if you are a professional who thrives on been proactively involved. You are detail oriented and proficient in verbal and written communication. Your strength lies in developing high quality...

  • Document Controller

    2 weeks ago

    Cape Town, Western Cape, South Africa Veritas Engineering and Project Management Full time

    Document Controller - PreparationThere is an immediate vacancy in Cape Town, Western Cape for a Document Controller - Preparation reporting to a Team Leader / Supervisor.Closing Date: 01 July 2023Principal Accountabilities:Prepare files and documents for scanning | Removing staples and collating of pages in files |Making copies of different document sizes as...

  • Technical Administrator/sales Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Legends Full time

    Technical Administrator/Sales Administrator HydraulicsKillarney Gardens R Established Hydraulics Company seeks a Technical Administrator/Sales Administrator. You will do quotes, deliveries, buying and calling for quotes, costings, fetch spares, load steel compile quotations. The Fitters and technicians will give you lists of what they need, and you will call...

  • Technical/data Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Technical / Data Administrator University degree: Minimum of a 4year degree Strong technical knowledge and experience Excellent proficiency in the complete Microsoft Suite and Adobe Acrobat Ability to write technical reports effectively Familiarity with databases and data management Outstanding written and verbal communication skillsResponsibilities: As a...

  • Technical Office Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa CTICC Full time

    Main purpose of the job:Maintains the smooth operation of the office through a variety of administrative and clerical duties. To handle office schedules, coordinate meetings and visits, manage organize files, answer phones and perform a huge array of other essential tasks for both the ICT Business Unit.Reporting to the:Head of ICT1. Administrative Services...

  • Senior Document Controller

    2 weeks ago

    Cape Town, Western Cape, South Africa EarthStream Full time

    Job Details:Sector: Power & GridLocation: Cape TownJob Ref: PR/120072_ Job Type: ContractSalary: Negotiable per yearExpiry Date: 30 September 2023Contact: Robyn Heather Andreka-Duration: 24 monthsWe have a current opportunity for a Senior Document Controller on a Contract basis with an Industry leading IPP. The position will be based in Cape Town and...

  • Technical Service Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Blak International Full time

    General Summary:The position calls for a vibrant, passionate, and dedicated service administrator with sufficient knowledge to administer and assist the service team in scheduling repairs and maintenance to all household, commercial, industrial laundry, and catering equipment distributed by Lead Group of Companies.Product range and brands:Machinery includes...

  • Technical Support Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracker South Africa Full time

    Listing reference: track_001058Listing status: OnlinePosition summary:Industry:IT & InternetJob category:AdministrationLocation:Cape TownContract:PermanentEE position:YesIntroduction:Job description:- Customer Service & Operations Management Effective and proficient processing of all Service Requests and all other technical and operations related technical...

  • Claims Document Validator

    2 weeks ago

    Cape Town, Western Cape, South Africa Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of...

  • Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Technical Workshop AdministratorCompany: Brackenfell ContractA company in Brackenfell is looking for an Administrator to support their busy technical workshop. If you have:Matric qualificationExperience working in a technical environmentStrong electronic filing skillsProficiency in processing documents

  • Technical Editor

    2 weeks ago

    Cape Town, Western Cape, South Africa Entersekt Full time

    Why EntersektFounded over 11 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents.Entersekt enables secure digital transactions for leading financial...