Claims Document Validator

2 weeks ago

Cape Town, Western Cape, South Africa Collinson Full time
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.

The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme.

Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.


We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.


Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.


Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.


Purpose of the job

This role will sit within the Technical Claims Team in the Insurance Division of the Collinson Group and will report to the Counter Fraud Manager.

The jobholder will be responsible for the day-to-day analysis of all documents on claims files.

They will also assist the Counter Fraud Manager in detecting and combating Fraud across all areas of Insurance including but not limited to:
Employee, Customer, Provider, and Third-Party Administrators.

Key Responsibilities

  • Review and validate various types of documents for accuracy and completeness.
  • Verify the authenticity of signatures, dates, and other key information on documents.
  • Conduct thorough checks to ensure compliance with legal and regulatory requirements.
  • Identify and rectify any errors or discrepancies in documents.
  • Maintain accurate records of validated documents and related information.
  • Collaborate with team members to streamline document validation processes.
  • Provide timely feedback and guidance to colleagues regarding document validation procedures.
  • Stay updated on industry standards and best practices related to document validation.
  • To respond to fraud referrals and queries that are sent to the fraud mailbox.
  • Ensure that responses are provided within 3 working days of receiving the referral/enquiry.
  • File all responses in the fraud mailbox and record all responses on the claim file with a clear and accurate description.
  • Attend the weekly fraud clinics to respond to referrals and queries and ensure appropriate information is provided and documented accordingly.
  • Work closely and foster excellent relationships with all operational teams and other areas of the business including the account managers, legal, compliance, complaints, service delivery and finance.
  • Work with the Counter Fraud Manager to collate and compile provider directory.
  • To keep abreast of relevant fraud cases and industry developments and to disseminate intelligence to the business.
  • To assist the wider Risk & Compliance team in assessing the impact to Collinson Insurance Group of any regulatory changes relating to fraud.

Knowledge, skills, and experience required

  • Strong attention to detail and accuracy.
  • Excellent organizational and timemanagement skills.
  • Proficiency in using document management software and tools.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Good knowledge of general insurance claims, particularly travel insurance.
  • Indepth understanding of travel insurance schemes and policy wordings.
  • Strong investigative and inquisitive nature.
  • Strong problem solving skills.
  • High levels of resilience.
  • Ability to work on multiple cases.
  • Results orientated, ability to work to targets.
  • Ability to work in a structured, methodical way to multitask, organize and prioritise activities.
  • Ability to think proactively and use initiative where required.
  • Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing

  • Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    A vacancy exists for a Claims Assessor in our Gap Claims Assessing Department. (Claremont Cape Town)Job description & duties: To check and validate all GAP claim documents received and to request any outstanding documents To follow the claims process and capture the claim information onto the system To verify and update any client personal information...

  • Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    A vacancy exists for a Claims Assessor in our Gap Claims Assessing Department.Job description & duties: To check and validate all GAP claim documents received and to request any outstanding documents To follow the claims process and capture the claim information onto the system To verify and update any client personal information changes on the system policy...

  • Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    IDM Protect Claims Consultant (S1)Key Responsibilities Ensure seamless claims notification of loss and hand over to claims administrative team Ensure timely claims feedback per interval to our customers Claims processing and administration and/or validation Record maintenance and filing of all claims documents (systemrelated) Claims decisionmaking, based on...

  • Gap Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa University Of Fort Hare Full time

    Banking / Finance / Investment / Insurance / Stockbroking South Africa - Western Cape , Cape Town - Cape Flats (Maccassar - Landsdowne) R R19 000 Monthly Cost To Company (Market related) Our client is seeking an experienced Gap Claims Assessor. Requirements: Applicants must have a thorough understanding of medical aid operations or insurance policy...

  • Gap Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE :PermanentSECTOR :FinanceBASIC SALARY :R16,000START DATE :ASAP / ImmediateREQUIREMENTS:2 years experience in a similar roleInsurance industry experience (essential)Medical Aid claims processing and administration experience (essential)Ability to work well under...

  • Claims Handler

    2 weeks ago

    Cape Town, Western Cape, South Africa Outworx Full time

    Required knowledge and skills: Empathetic and understanding towards others. Excellent communication skills both verbal and written. Attention to detail and accuracy. Experience in Claims Management is desirable. Customer focussed. Understanding of policy cover.Key Responsibilities: To carry out and complete the 'First Notification of Loss' ("FNOL") following...

  • GAP Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Our Client in Claremont is looking to employ a GAP Claims Assessor with Medical Aid claims processing and administration / insurance industry experience to join their teamA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : FinanceBASIC SALARY : R16,000START DATE : A.S.A.P / ImmediateREQUIREMENTS:2 years'...

  • Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa RBS Insurance Brokers Full time

    Role PurposeTo provide international insurance accredited stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.Financial: Ensure appropriate minimisation of claims and claims expenses Ensure and contribute to minimisation of...

  • Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa RBS Insurance Brokers Full time

    Role PurposeTo provide international insurance accredited stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.Financial: Ensure appropriate minimisation of claims and claims expenses Ensure and contribute to minimisation of...

  • Claims Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa PSG Konsult Full time

    Job Description:As a Short-term Insurance Claims Manager, your primary responsibility will be to oversee and manage the claims process for various types of short-term insurance policies. You will be responsible for ensuring efficient and accurate claims handling while maintaining a high level of customer satisfaction. This role requires excellent...

  • Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years' Commercial Claims experience in a Broker environment (Binder agreement), required to start asap.Minimum requirements: Matric essential RE5 essential FAIS qualifications/credits essential CIMS advantageous Minimum 3 years' Commercial claims experience, essential Fleet and Aggregate claims experience...

  • Claims Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Claims Specialist Real Estate (Commercial Lines Insurance)The Claims Specialist will manage and process insurance claims related to real estate properties. This role requires a keen eye for detail, excellent communication skills, and a thorough understanding of real estate insurance policies. The Claims Specialist will ensure claims are handled efficiently...

  • Manager: Claims

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    What will you do? A great career opportunity exists in Santam Reinsurance's team in Cape Town for a Claims Manager (Inwards) . What will make you successful in this role? This role will be responsible for overseeing and managing the processing, validation and settlement of reinsurance claims received from ceding companies. This person will...

  • Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years' Commercial and Personal Lines Claims experience in an Insurer environment, required to start asap with a company based in Cape Town City Bowl.Minimum requirements: Matric essential RE5 essential FAIS qualifications/credits essential Minimum 3 years' Commercial and Personal Lines claims experience,...

  • Legal Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    Legal claims consultant - Cape Town CBDGood communication skills are very important for this role, and the ability to make legal matters understandable - both in writing and verbally - to IDM Protect's legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus, empathy,...

  • Claims Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa Discovery Ltd. Full time

    Business Unit:Discovery InsureFunction:Insurance (Short Term)Date:31-Mar-2023Discovery - InsureMotor/Non-Motor Claims Assessor Specialist (Junior) - Short Term InsuranceAbout Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our...

  • Claims Services

    4 weeks ago

    Cape Town, Western Cape, South Africa Marsh Full time

    The Claims Services - Senior Consultant position exits within the Cape Town Team. The position offers an exciting challenge and career opportunity for someone who is willing to work hard and contribute to growth and development.We will count on you to:Review and understand incoming documentation seeking guidance or advice where necessary Identify all...

  • Claims Advisor

    4 weeks ago

    Cape Town, Western Cape, South Africa Marsh Full time

    Claims AdvisorWhat's in it for you?An exciting opportunity to join a well-established international company with a solid brand and stellar resultsExceptional learning and mentorship programs, along with internal growth opportunitiesResponsibilities:Manage a portfolio of complex or high-value claims and client transactionsGuide and oversee multiple...

  • Claims Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Marsh Full time

    Claims AdvisorWhat's in it for you?An exciting opportunity to join a well-established international company with a solid brand and stellar resultsExceptional learning and mentorship programs, along with internal growth opportunitiesResponsibilities:Manage a portfolio of complex or high-value claims and client transactionsGuide and oversee multiple...

  • Senior Claims Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Western Cape, Cape Town**(Market related)Our client based in Cape Town is looking for a Senior Claims Consultant that has their RE5 and is FAIS compliant with 3 years commercial claims experience.EMPLOYMENT TYPE :PermanentSECTOR :InsuranceBASIC SALARY :Market RelatedSTART DATE :A.S.A.P / ImmediateREQUIREMENTS: 3 years commercial claims experience Microsoft...