Technical Service Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Blak International Full time

General Summary:

The position calls for a vibrant, passionate, and dedicated service administrator with sufficient knowledge to administer and assist the service team in scheduling repairs and maintenance to all household, commercial, industrial laundry, and catering equipment distributed by Lead Group of Companies.


Product range and brands:

Machinery includes (but is not limited to) industrial washing machines, tumbledryers, ironing equipment, and a range of industrial catering equipment such as ovens, fryers, cookers, fridges/freezers, etc.

We represent top international brands namely Speed Queen, Girbau, Tullis, Laco, Ipso,Fagor, and LS360 Cashless Laundry Connect System.

CORE FUNCTIONS:

The Core Functions below will require a good knowledge and level of experience in the below forthe individual to operate independently and as part of a team:

- General Administration Clerical Assistance duties supporting service.
-
Service Administrator duties

- Stock Control Administrator duties supporting service.
-
Technical interest where required.

- Debtors Clerk Administrator duties to support the service.
-
Provide a high level of Customer Service

REPORT TO:
Directors and Branch Managers and Service Supervisor

General Administration Clerical Assistance supporting sales:

  • Providing support to our managers and employees, assisting with daily _office _service needs, and assisting inmanaging the company's _general service administrative _activities in the branch.
  • The job involves assisting and supporting a service supervisor and a team of service employeesefficiently.
  • Experience in working in an office environment and needs to have computer skills, and strongcommunication skills (both written and oral).
  • Other attributes include good interpersonal skills, a wellpresented appearance, and an organized disposition. Display a high level of appropriate conduct in the office environment. As the job holderwill be required to deal with customers, they will be expected to represent the organization positively. It is necessary to be able to operate office equipment such as photocopiers and other office machines.

General duties will include:
-
Project coordination in service.
-
Preserving office service records.

- Updating the database of Business Partners.
-
Gathering information
-
Service Team management of call reports.
-
Conducting employee training in service if required.
-
Updating and managing office service procedures in service.
-
Managing electronic and printed service files.
-
Handling clients and internal Employees.

Service Administrator duties include:

  • Booking of Customer service calls on Service Module Praxedo.
  • Scheduling of Service Calls with the Technical Team.
  • Check data accuracy in quotes, orders, and invoices.
  • Contact clients to obtain missing information or answer queries.
  • Liaise with the Logistics/Technical department to ensure timely service delivery.
  • Maintain and update service and customer records.
  • Show interest in monthly service reports and growth opportunities.
  • Communicate important feedback from customers internally.
  • Stay uptodate and show interest in new and old products sold.

Stock Control Administrator duties supporting sales include:

  • Ordering stock from internal branches for service orders
  • Receiving and checking deliveries from internal branches
  • Process Transfers from and to other branches.
  • Reconciling Transfers and waybills.
  • Recording serial numbers where applicable.
  • Manage Credit Note Authorization for returns or paperwork corrections.
  • Managing Monthly stock take, and reconciliation of stock related to service requirements.

Technical interest where required includes:

  • To gain knowledge of basic installation technical requirements of products sold.
  • Scheduling the Technical Job repairs and installations daily with the technical department to assist with the flow of work.
  • To retrieve the site readiness confirmation and communication from customers before service repairs and installations.
  • Manage the paperwork and computer records efficiently to keep transparent records oftechnical requirements for each service sale and customer.

Debtors Clerk Administrator duties to support sales include:

  • Ensuring Financial Approval and Payment terms are adhered to by customers before release.
  • Allocation of payments communicated to Head Office for reconciliation purposes.
  • Assist head office to verify discrepancies and resolve clients' billing issues if necessary.
  • Facilitate payment of invoices due by sending reminders and contacting clients before delivery or after depending on the arrangement.

Provide Customer Service:

  • Prioritize answering phone calls and talking to customers regarding the company's products or

services.

  • Be willing to learn and become efficient by using
    customer service knowledge to handle difficult customers and

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