Executive Assistant

2 weeks ago

Sandton, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


To support the Managing Executive or Head of the Business Unit and one other to assist with the operational management of the BU by providing operational support, administrative support, and secretarial functions.

Act as the first point of contact for the Managing Executive and other management support during their absence.

Always maintain a high degree of confidentiality and to interact with stakeholders at various levels to deliver on the work outputs.


Job Description:

Key Accountabilities

Operational Process Support

  • Follow up on client queries/complaints and redistribute to the relevant BU head for resolution.
  • Coordinate the preparation for the formal performance reviews by collecting the PD reviews from the direct reports and ensuring the ME has the relevant information prior to the scheduled discussions.

Accountability:
Diary, Meetings, Events and Travel Management

  • Manage the diary of the managers, in an efficient manner by using Outlook, to set up meetings requested by the line manager or to accept meetings requested by others where the managers presence is needed.
  • Track and monitor the acceptances and declines obtained from the relevant parties that have been invited to the meeting. Where possible, resolve issues independently but where needed escalate any concerns and issues to the manager
  • Liaise with relevant parties to reschedule any meetings, based on a request from either the manager or the original meeting organiser.
  • Collate all documentation relevant to the meetings and prepare daily meeting packs and give them to the manager for their reference.
  • Liaise with the inhouse travel agency to make the travel bookings for any domestic and international trips the manager is required to make and in so doing ensure adherence to the required travel approval process.
  • When requested to by the manager, attend in team meetings to take the minutes of the meetings. Ensure that the minutes are typed, approved by the meeting chair, and distributed to the relevant parties within the agreed time.
  • Create socialisation rotations schedules for the direct reports of the manager, by booking meetings with key stakeholders in the bank prior to the new person joining and ensure that they are included in the formal orientation session in the individuals first month of employment.
  • Arrange any venues and catering for any team events, as requested by the manager, and obtain the managers approval on any orders prior to placing them with the suppliers.
  • Where MS Teams meetings are being held, communicate the pin's details to all meeting attendees in advance of the meeting.

Accountability:
General Administrative Support

  • Acts as the first point of contact for the manager by answering/screening and/or redirecting the telephone calls received in a professional and efficient manner.
  • Assist visitors by directing them to the correct venue or person that they are looking for or by signing for the package/documentation that is being delivered.
  • Assist with any typing and preparation of Word, Excel and PowerPoint documentation needed by line manager.
  • Set up and maintain a wellordered filing/retrieval system to store all printed documents away in a secure place e.g., a locked cabinet/office.
  • Take charge of general office administration including ordering of stationery and groceries, restocking printers etc. Ensure that adequate reserve stock is ordered.
  • Enforce company policy in terms of procedures including travel, cell phone, expense claims etc. (i.e., responsible for controlling signatures, taking policy into account, urgency and effecting timeout forwarding of documents).
  • Retrieve bank property e.g., cell phones, 3G cards, laptops, access cards etc, from the direct reports, of the manager, who leave the bank and return to the relevant parties.
  • Assist with any general administration e.g., photocopying, scanning, document binding etc that line manager requires.

Accountability:
Account and cost maintenance

  • Based on requests from the manager, request quotes from approved suppliers and generate purchase orders
  • Follow up with vendors for the delivery of items. Check the invoices against items received from vendors.
  • Obtain sign off on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
  • On a monthly basis, review entries passed against the department's cost centre. Investigate and resolve any unknown entries with the Accounts Payable department.
  • On a monthly basis, request team members to submit supporting invoices for corporate cr

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