Accounts Receivable Controller Trp Head Office

2 weeks ago

Cape Town, Western Cape, South Africa The Royal Portfolio Full time

The Accounts Receivable Controller in The Royal Portfolio's Finance team is responsible for maintaining accurate records of all income and receipts for the Group.

This includes processing invoices, payments, and refunds in a timely and efficient manner.

The Accounts Receivable Controller will also work closely with the Group's Finance team to reconcile daily transactions and prepare monthly reports.

MAIN DUTIES & RESPONSIBILITIES

  • Maintain an efficient collection process, which includes an organised filing and tracing system, the distribution of demand letters, the monitoring of returned funds and charge backs, making collection calls.
  • Attend and contribute to regular meetings (preconvention, credit, etc.) in order to maintain positive working relationships among coworkers and improve morale, productivity and efficiency.
  • Notify the Sales, Reservations and Finance teams of any unusual events or deviations from policies or procedures.
  • Monitor and prepare Debtors reports in accordance with Hotel requirements while meeting various deadlines; for example, month end ageing reports, Deposits Received, Deposits outstanding.
  • Monitor the Guest Ledger, Advance Deposit Ledger and any other related subsidiary ledgers to ensure proper internal controls.
  • Implement credit training in the operating department to include proper credit card, cash, and check acceptance, limits, and direct bill listing approval.
  • Increase productivity, identify problem areas, and assist in solutions implementation.
  • Deliver accurate and timely invoices, statements, and schedules to customers.
  • Ensure that all Guests are satisfied.
  • Respond to customer inquiries effectively and promptly.
  • Ensure all issues and/ or disputes are communicated to the operating departments and the Supervisor timeously.
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

  • Tertiary qualification in either Hospitality, Business, Finance or Bookkeeping
  • At least two years experience in a similar role
  • Proven track record of success in a relationship driven Debtors role
  • An understanding of the hospitality or travel industries
  • A sensitivity towards luxury brands and highend guest interactions
  • Excellent computer literacy in Word, Excel, Opera
  • Previous experience using Sage is a plus, but not essential
  • High attention to detail
  • Exceptional customer service ethic
  • Strong communication both verbal and written in English
  • Excellent telephone etiquette
  • High degree of confidentiality and discretion
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

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