Service Desk Analyst

Job BriefWe are looking for a customer service-oriented Retail Help Desk specialist to provide support to customers in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities...

What is Operations?Operations is a centralised, specialist team. We specialize in analysing, researching, and assisting our given industries. We use our analytics, assistance, and research to guide branches operationally speaking to achieve and supersede their targets.What makes a good Operations Analyst? Positivity Eagle Eye Going Above & Beyond Can do...

Fraud AnalystMoonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced...

Job Title: IT Applications Support AnalystAbout Us:We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding optimal solutions and a passion for understanding how technology improves business.Role...

ABOUT ENTRAVISION 365 DIGITAL***We're All About Engagement. Our competitive edge in engaging with our consumers' hearts serves brands and businesses exceptionally well.Entravision 365 Digital is an African online media and ad-technology business with a rich heritage in the African advertising industry. For the past 21-years, 365 Digital have represented the...

We are looking to hire a receptionist to manage our front desk on a daily basis and to perform administrative and clerical tasks on an ad hoc basis.Success Factor(s)You will need to have a pleasant personality, as this is also a customer service role.Multitasking and stress management skills are essential for this position.Responsibilities Greet and welcome...

About HeraSmart:HeraSmart was born out of a belief and purpose that we can do things better in the space of BPO (Business Process Outsourcing). We moved from having a name HeraSmart in late August 2023 to a new exciting office for 360 people by the end of September. We're now on an accelerated recruitment drive, having won our first American client within a...

A successful international IT company based in Century City is looking to hire an Account Manager who is responsible for maintaining client relationships.Responsibilities will includeClient Liaison Schedule and run account management meetings with clients dedicate in your assigned client base. Client checkin calls to maintain relationships Feedback and...

Purpose of the RoleAs a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud. With your strong leadership skills and deep understanding of iGaming or Sports betting...

Virtual ReceptionistAbout the companyIWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a...

Virtual ReceptionistAbout the companyIWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a...

Company DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Purpose of the Role:Responsibilities: Monitor and review followup cases on a daily, weekly and monthly basis. Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded. Adopt a solutionfocused approach to assist vulnerable players. Recommend changes and/or amendments to Safer gambling operational activities...

Role Purpose:The position will provide support by managing the reception and switchboard and everyday administrative tasks to identified stakeholders in an effective and efficient manner.Key Areas of Responsibility:Manage the switchboard:− Efficiently manage incoming calls, directing them to the appropriate employees or department with professionalism and...

Key role within the business and responsibilities include, but are not limited to: Reporting into the Client Services Ops team, you will take responsibility for delivering division impacting projects, focused largely on supporting their Governance and Control function ManagementManage multiple projects across Fund Operations from inception to implementation...

Operations Support Specialists will provide operational support to the company's system operators and business users across our portfolio of financial services platforms, reporting to the Chief Operating Officer (COO).Operational Support Specialists will also be part of the Incident Response Team, which is responsible for responding to system and security...

11 June 2024INTERNAL &EXTERNAL VACANCY:WARD SECRETARY (FRAIL CARE)We are seeking to employ a dynamic and energetic Ward Secretary at a Care Centre located at a Retirement resort in Century City, Cape Town. The required Ward Secretary will assume full control and accept total accountability for all duties within this position.Key Responsibilities1....

**Job Title: Service Desk Administrator** **Location**: Century City, Western Cape **Company Description**: At our company, we are dedicated to providing specialist UK firms with the same level of service they would provide to their own clients. We understand that clients seek expertise, reliable service, and personal support from a named individual who...

**An exciting opportunity exists for an experienced Team Leader to lead a team of Service Desk Agents at this dynamic international ISP** **Main Responsibilities**: - Monitoring the queues and assign the incidents before missing Response time SLA - Act as the main SPOC of the offshore team to cascade process updates and information. - Mentoring of all new...

**Job Brief** We are looking for a customer service-oriented **Retail Help Desk** specialist to provide support to customers in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the...

**What is Operations?** Operations is a centralised, specialist team. We specialize in analysing, researching, and assisting our given industries. We use our analytics, assistance, and research to guide branches operationally speaking to achieve and supersede their targets. **What makes a good Operations Analyst?** - Positivity - Eagle Eye - Going Above &...

Magnus Marketing **DATA ANALYST** Company Description: We are a startup BPO company located in Cape Town Century City. Our mission is to provide excellent customer service to our clients by leveraging data-driven insights. We are looking for an experienced Data Analyst to join our team. **Key Responsibilities**: - Develop and maintain dashboards,...

**Service Desk Analyst - Ticket Queue Dispatcher** **Main Responsibilities**: - Monitoring the queues and assign the incidents before missing Response time SLA - Categorizing whether a ticket is an incident or request - Populating mandatory fields in the ticket form through initial triage before assigning to an engineer - Monitoring Dashboards and...

**Job Title**: IT Applications Support Analyst **Job Types**: Full-time, Permanent **Job Location**: Century City, Western Cape **About Us**: We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding...

**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to...

**A Purchasing Analyst** is responsible for assisting with all purchasing enquiries that we currently have within the Shared Services department. **This is what we need from you**: - Create client quotes via CRM System, - Create PO via the PSA system, - Client Facing, send quotes to customers for approval, - Order Processing, - Liaising with Distributor...

**Job Title: IT Applications Support Analyst** **About Us**: We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding optimal solutions and a passion for understanding how technology improves...

**Purpose of Role**: Join our dynamic team as a Risk & Payment Analyst for our Casino, where you will play a pivotal role to ensure continuous risk and payment management. You will be also involved in analyzing customer behaviour and carrying out bonus related checks. **Duties and Responsibilities**: - Verify all the required funded accounts which are...

We are looking to hire a receptionist to manage our front desk on a daily basis and to perform administrative and clerical tasks on an ad hoc basis. **Success Factor(s)** You will need to have a pleasant personality, as this is also a customer service role. Multitasking and stress management skills are essential for this position. **Responsibilities** -...

**ABOUT ENTRAVISION 365 DIGITAL** ***We’re All About Engagement. Our competitive edge in engaging with our consumers’ hearts serves brands and businesses exceptionally well. Entravision 365 Digital is an African online media and ad-technology business with a rich heritage in the African advertising industry. For the past 21-years, 365 Digital have...

Job Role/Title: Applications Analyst Junior Reporting To: **Job Type: Full Time** **Location: Cape Town,South Africa** **Hours Core UK Operational Hours** **Purpose of the role**: Reporting to the Applications Manager, the post involves assisting the Applications Manager and support the performance and service of all business to ensuring that service...

**Purpose of the Role** Join our dynamic team as a Fraud Analyst for our Sportsbook, where you will play a pivotal role to ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our Sportsbook activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You...

**Job Summary**: **Duties**: - Provide technical support to end-users for various IT issues - Assist in maintaining IT inventory and documentation - Collaborate with the IT team to resolve complex issues - Ensure security and privacy of systems **Experience**: - Proven experience in technical support, customer service, help desk, or a related field -...

**Purpose of the Role** As a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud. With your strong leadership skills and deep understanding of iGaming or Sports...

PROJECT MANAGER Financial Services (Fund Operations, Governance & Control) Century City, Cape Town (SA)Highly Competitive Package on Offer!Forming part of the Client Services Central Operations team of this highly reputable Global Investment firm, the Project Manager will be responsible for focusing on project supporting their Governance and Control function...

PROJECT MANAGER Financial Services (Fund Operations, Governance & Control) Century City, Cape Town (SA) Highly Competitive Package on Offer! Forming part of the Client Services Central Operations team of this highly reputable Global Investment firm, the Project Manager will be responsible for focusing on project supporting their Governance and Control...

**Virtual Receptionist** **About the company** IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to...