Applications Analyst Junior

3 weeks ago

Century City, South Africa JSM Business Services Full time

Job Role/Title: Applications Analyst Junior

Reporting To:
**Job Type: Full Time**

**Location: Cape Town,South Africa**

**Hours Core UK Operational Hours**

**Purpose of the role**:
Reporting to the Applications Manager, the post involves assisting the Applications Manager and support the performance and service of all business to ensuring that service levels are achieved.

**Accountabilities & Activities**
- To provide support to the Applica ons Manager in the following key ITIL processes: o Incident Management: to ensure incidents are recorded, tracked and closed, and that reasonable repor ng is available on those incidents o Problem Management: to understand and analyse the incidents being raised so as to iden fy and address root cause and trends of incidents o Change Management: to manage the applica on estate within the business ensuring changes are effec vely and appropriately implemented
- Produce technical reports and management information where required.

**Qualifications, Training and Experience**:

- A scientific/numerical background in a discipline with quantitative content or with experience in an IT environment with evidence of relevant skills.
- Strong team player with drive, enthusiasm and a ‘can do’ attitude.
- The ability to communicate with staff at all levels of the business at a technical level to deal with and manage incidents.
- A good customer service ethic as this is a customer facing role.
- Strong Microsoft Office skills to include Excel, Outlook, Word.
- ITIL Foundation (V2 or V3).
- A basic understanding of SQL Server 2008 and some knowledge of T-SQL
- Working experience of the Data Protection Act 1998.

**Key Attributes**:

- Strong wri en and oral communica on in English is a must.
- Strong presenta on skills are considered an asset.
- Strong and proven troubleshoo ng ability in a large scale, fast-paced opera ons environment.
- Demonstrated ability to work independently and manage me to support mul ple high-priority objec ves simultaneously.
- Ability to make mely and sound decisions under condi ons of uncertainty and / or stress.
- Ability to design solu ons and develop plans that are appropriately comprehensive, realis c, and effec ve in mee ng the stated goals of both the company and its customer base.
- Ability to manage client and management expecta ons, keeping all stakeholders informed about projects and / or incidents.
- Ability to adjust plans to respond to changing business priori es. People Skills - Ability to work collabora vely within a team sharing ideas and gaining consensus on a proper solu on.
- Effective and personable communica on with customers and vendors to achieve desired results.
- Ability and desire to mentor teammates on areas of exper se, helping raise the collec ve knowledge of the team
- Desire and drive to a ain results and closure on issues even if faced with resistance & reluctance.
- Reliability and commitment to ge ng the job done (including a er hours as required

**Working Hours - Cover core UK hours as required - Provide out of hours standby cover on a rota onal basis - Work over me when required and approved - Be willing to work some SA public holidays in return for over me remunera on or me in lieu.**

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)

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