Retail Help Desk

1 month ago


Century City, South Africa ACDC Dynamics SA Full time

**Job Brief**

We are looking for a customer service-oriented **Retail Help Desk** specialist to provide support to customers in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

**Responsibilities**
- Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Walk customers through the problem solving process within the store.
- Utilise excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, company products and services.

**Requirements and skills**
- Proven working experience in providing Retail Help Desk support
- Proficiency in English
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Knowledge in electrical products _(advantageous)_

If you feel you have what it takes to fill this role, **APPLY NOW**
- Position Type: Permanent_
- Level: Junior_
- Salary: Market Related_
- Category: Retail_
- Location: Milnerton, Cape Town Western Cape_


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